Jun 2023 – Feb 2025 · 1 yr 8 mos

• Built custom Dynamics 365 plugins, workflows, and Web APIs in C# for CRM platforms used by 750+ customers, enhancing student recruitment and alumni engagement.
• Led migration of CRM Recruit from on-premise to cloud Unified Interface, rewriting 150+ workflows as action scripts for UK university clients.
• Improved batch processing of 10,000+ student and alumni records, increasing data accuracy and eliminating manual updates in fundraising systems.
• Refactored SQL queries and implemented caching, cutting API response time from 117 ms to 25 ms.
• Co-developed “Graphite”, a .NET Core testing framework adopted by three teams, saving 150+ hours of regression testing per release.
• Integrated Hivebrite and Eventbrite with Dynamics 365 via custom middleware, automating event registration data sync.
• Deployed updates through Jenkins and Azure DevOps pipelines; monitored performance with Datadog to sustain 99%+ uptime.

Feb 2023 – May 2023 · 3 mos

• Delivered plugins, workflows, SSRS reports, and solution designs for Dynamics 365 during a 3-month internship, handling solution exports and web resource updates across production environments without any critical incidents.
• Built frontend components in React and TypeScript for the Ellucian Engage fundraising platform, using Material UI and the Ellucian Design System to keep the interface consistent with existing client applications.
• Wrote unit tests using Jest and NUnit for previously untested areas of the codebase, reaching over 60% code coverage and reducing the number of bugs found in production.
• Promoted to Software Engineer I after 3 months based on technical work, ability to resolve client issues independently, and contributions to an intern hackathon.