Rahul Salaria

Software Engineer

Bengaluru, Karnataka, India1 yr 11 mos experience

Key Highlights

Achieved >90% CSAT for 8 consecutive quarters
Improved workflow efficiency by 30%
Resolved 40–60 support tickets daily

Stackforce AI infers this person is a Customer Support Specialist in a SaaS environment.

Contact

rahul.salaria294@gmail.com LinkedIn

Skills

Core Skills

Customer ServiceTroubleshooting

Other Skills

Business Intelligence (BI)CybersecurityCybersecurity MonitoringData AnalysisData CleaningData VisualizationIncident ResponseLog AnalysisMicrosoft 365Microsoft ExcelMicrosoft Power BIMicrosoft SQL ServerPython (Programming Language)SIEMSQL

Experience

Hp

L1 Technical Engineer

Jul 2023 – Jun 2025 · 1 yr 11 mos · Hybrid

Resolved 40–60 support tickets daily for EMEA-based clients via chat, email, and calls — ensuring SLA compliance and >90% CSAT for 8 consecutive quarters.
Delivered onboarding and troubleshooting for Microsoft 365, SharePoint, Windows 10/11, and basic networking issues.
Managed escalations and coordinated with engineering and product teams to ensure timely resolution of complex SaaS issues.
Supported partner order processing and tracked misrouted calls, improving workflow efficiency by 30%.

Microsoft 365SharePointWindows 10/11basic networking issuesSaaSCustomer Service+1