J

Jignesh Trivedi

Associate Consultant

Mumbai, Maharashtra, India20 yrs 3 mos experience

Key Highlights

  • 15+ years of experience in EdTech and SaaS.
  • Led teams of over 100 members across multiple regions.
  • Expert in scaling sales operations and driving growth.
Stackforce AI infers this person is a Sales Operations Leader in the EdTech and SaaS industries.

Contact

Skills

Core Skills

Sales ManagementBusiness DevelopmentStrategic PlanningCustomer Relationship Management

Other Skills

B2B2CBudgetingBusiness OperationsClient OnboardingCommunicationCustomer EngagementCustomer Relationship Management (CRM)Development of SalesDirect SalesHigh Performance Sales TeamsInternational SalesInterviewingKYC VerificationMarketing StrategyNew Business Development

About

With 15+ years of experience across EdTech, SaaS, and consumer services, I specialize in scaling sales operations, driving international expansion, and building high-performing teams across geographies including the US, GCC, LATAM, and ANZ. At companies like Emeritus, 10X, and WhiteHat Jr., I’ve consistently led 100+ member teams, turned around underperforming programs, and delivered double-digit growth by aligning strategy, technology, and customer-centric processes. Currently leading global business excellence and special projects at MSM Unify, I blend operational efficiency with digital innovation to optimize partner performance, reduce costs, and drive scalable revenue. Let’s connect if you’re looking to collaborate on growth strategy, market expansion, or building future-ready sales teams in the digital learning or SaaS space.

Experience

Msm unify

Consultant,Business Excellence and Special Projects (Global Markets) at MSM Unify

Dec 2024Present · 1 yr 3 mos · Mumbai, Maharashtra, India · Remote

Emeritus

Sr Sales Manager

Oct 2023Dec 2024 · 1 yr 2 mos · Mumbai · Remote

Sales Target ManagementCustomer Relationship Management (CRM)People ManagementNew Business DevelopmentRetention StrategiesProblem Solving+3

Education10x

Associate Vice President

Jul 2022Aug 2023 · 1 yr 1 mo · Mumbai · Remote

B2B2CStrategic ThinkingSales Target ManagementInterviewingCustomer Relationship Management (CRM)Startups+18

Whitehat jr

2 roles

Director

Promoted

Sep 2021Jun 2022 · 9 mos · Mumbai, Maharashtra, India

B2B2CStrategic ThinkingSales Target ManagementInterviewingCustomer Relationship Management (CRM)Startups+17

Director in Training

Jul 2020Sep 2021 · 1 yr 2 mos · Mumbai, Maharashtra, India

B2B2CStrategic ThinkingSales Target ManagementInterviewingCustomer Relationship Management (CRM)Startups+17

Tlc relationship management p ltd

Program Manager

Nov 2018May 2020 · 1 yr 6 mos · Lower parel mumbai

B2B2CStrategic ThinkingKYC VerificationSales Target ManagementInterviewingCustomer Relationship Management (CRM)+17

Franchise india brands limited

Category Head

Feb 2018Oct 2018 · 8 mos · Mumbai, Maharashtra, India

B2B2CStrategic ThinkingKYC VerificationSales Target ManagementInterviewingPeople Management+15

Taj eduglobe ltd

General Manager Operations

Apr 2015Feb 2018 · 2 yrs 10 mos · Mumbai, Maharashtra, India

  • Provide Sales Training to the sales executives and managers for adequate and accuracy in the process which leads to closures. Plan and realize structures that play out the work and fulfill the mission and the targets of the workplace profitably and suitably. Plan and assign resources for effectively staff and complete the work to meet departmental benefit and quality targets.
  • Plan, evaluate, and upgrade the adequacy of business methods and systems to enhance speed, quality, capability, and yield. Settle on business decisions that are financially reliable, capable, sensible, and perfect according to affiliation systems and procedure.
  • Develop and keep up relevant controls and info structures to screen the operation of the workplace.
  • Review execution data that consolidates financial, SALES, and activity reports and spreadsheets, to screen and measure departmental productivity, target achievement, and general sufficiency. Manage the arranging and upkeep of reports imperative to do the components of the workplace. Plan discontinuous reports for organization, to track essential target accomplishment.
  • Talk about as often as possible with various managers, the official, VP, president, and other allotted contacts.
  • Plan staffing levels. Work with Human Resources staff to enroll, converse with, select, contract, and use an appropriate number of agents.
  • Support a spirit of participation and solidarity among division people that considers distinction over musings, battle and speedy conflict assurance, and the vitality about grouped qualities and furthermore cohesiveness, dauntlessness, and working feasibly together to enable each illustrative and the workplace to succeed. Keep up specialist work designs including assignments, work turn, getting ready, unwinds and paid time off, telecommuting, cover for truancy, and additional minutes arranging.
Strategic ThinkingSales Target ManagementInterviewingCustomer Relationship Management (CRM)StartupsPeople Management+16

Enhance clinics

Center Manager

Oct 2013Mar 2015 · 1 yr 5 mos · Mumbai

  • My role encompassed managing the overall operational, budgetary and FINANCIALresponsibilities and activities of the department.
  • Detailed aspects of my role included to:
  • Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
  • Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
  • Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
  • Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures.
  • Establish and maintain relevant controls and feedback systems to monitor the operation of the department.
  • Review performance data that includes financial, SALES, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness.
  • Manage the preparation and maintenance of reports necessary to carry out the functions of the department.
  • Prepare periodic reports for management, to track strategic goal accomplishment.
  • Communicate regularly with other managers, the director, vice president, president, and other designated contacts.
  • Plan staffing levels.
  • Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
  • Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the department to succeed.
  • Maintain employee work schedules including assignments, job rotation, training, vacations and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
Strategic ThinkingSales Target ManagementInterviewingCustomer Relationship Management (CRM)StartupsPeople Management+16

Advanced hair studio india

Manager Sales Operations

Nov 2011Sep 2013 · 1 yr 10 mos · Mumbai, Maharashtra, India

Strategic ThinkingSales Target ManagementInterviewingCustomer Relationship Management (CRM)StartupsPeople Management+16

Tele tech limited

Assistant Retail Sales Manager

Dec 2008Sep 2011 · 2 yrs 9 mos · London, Greater London, United Kingdom

Strategic ThinkingCustomer Relationship Management (CRM)People ManagementNew Business DevelopmentSales EffectivenessTeamwork+5

Firstsource

Customer Service Associate

Feb 2005Nov 2007 · 2 yrs 9 mos · Mumbai, Maharashtra, India

Strategic ThinkingCustomer Relationship Management (CRM)People ManagementNew Business DevelopmentSales EffectivenessTeamwork+5

The new india assurance co. ltd.

Assistant

Apr 2000Aug 2002 · 2 yrs 4 mos · Mumbai, Maharashtra, India

Customer Relationship Management (CRM)New Business DevelopmentSales EffectivenessTeamworkBusiness DevelopmentSales Management+2

Education

University of Greenwich

Master of Business Administration - MBA — Marketing

University of Greenwich

Master's degree — Marketing

Jan 2007Jan 2009

S.R.W.S

s.s.c — S s c

Jan 1986Jan 1998

University of Greenwich

Master of Business Administration - MBA — Marketing

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