Mrugesh Patel

Product Manager

Bengaluru, Karnataka, India12 yrs 6 mos experience

Most Likely To Switch

Key Highlights

Over 11 years of experience in Risk Management and Product Development.
Proven track record of enhancing operational efficiencies.
Expertise in bridging technology and business needs.

Stackforce AI infers this person is a Fintech professional with strong expertise in Risk Management and Product Strategy.

Contact

mrugesh.patel@phonepe.com LinkedIn

Skills

Core Skills

Product StrategyRisk ManagementMarket AnalysisOperational Risk OversightOperational EfficiencyFinancial AnalysisBusiness Analysis

Other Skills

Agile Project ManagementAutomationData AnalysisEconomicsEfficiency ImprovementFinanceLeadershipMarket ResearchMarket Research & Competitive AnalysisMicrosoft OfficePolicy DevelopmentProblem-Solving & Critical ThinkingProcess AutomationProcess OptimizationProduct Development

About

Product and Risk professional with 11+ years of experience in Risk Management, Analytics, Product development/enhancement across multiple industries with expertise in credit risk review and strategy design has driven significant enhancements in operational efficiencies. Proven ability to bridge technology and business needs, fostering collaboration across teams to achieve common goals including growth, profitability, sales. A result oriented professional ready to lead initiatives that align product strategies with organisational objectives.

Experience

Phonepe

Senior Product Manager

Apr 2023 – Present · 2 yrs 11 mos · Bengaluru, Karnataka, India · On-site

Managing various platforms like Evaluation engine, Offer Engine along with Collections for consumer and merchant lending products
Led and built various platforms from scratch for Risk Evaluation/Underwriting, Offer Generation with ability to handle huge scale having capabilities to handle various products
Building platforms for internal end users and save engineering bandwidth to achieve high efficiency with low TAT
Automating the pre-qualification process to save 10 man days efforts in a month
Driving long-term product roadmap that balanced customer needs, business objectives, and technical capabilities
Leading process enhancements for telecalling collections resulting in 10% increased efficiency through product driven changes and suggestions
Created an optimized user experience for the product, resulting in a 54% decrease in customer support inquiries

Risk Management & Fraud PreventionProduct Strategy & Roadmap PlanningAgile Project ManagementData AnalysisProduct StrategyRisk Management

Zestmoney

Senior Product Manager

Jun 2022 – Apr 2023 · 10 mos · Bengaluru, Karnataka, India

Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
Oversaw internal product team employees and Implementation of External Tools to improve Real Time Decision
Introducing New Solutions to reduce development cycle and reducing TAT to go live with the Designed Solutions
Building a bridge Between Tech and Business Team to provide working understanding for enhanced communication
Developed implementation plans for new products (Personal Loans), Compliance Related Projects (DLG), risk reduction projects by 35%.

Market Research & Competitive AnalysisProduct Strategy & Roadmap PlanningTeam ManagementProblem-Solving & Critical ThinkingProduct StrategyMarket Analysis

Sezzle

Head of Credit Risk

Apr 2021 – Jun 2022 · 1 yr 2 mos · Bengaluru, Karnataka, India

Applied subject matter expertise and industry knowledge to provide independent oversight to operational risk management activities.
Established and oversaw application of operational risk policies, technology and tools and governance processes to create lasting solutions for minimizing losses.
Building innovative and cost effective solutions to solve complex problems with efficiency
Ensuring best in industry approval rates with high performance lending to achieve economies of scale
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Optimized credit approval and collection processes, improving operational efficiencies by over 20%.

Risk Management & Fraud PreventionLeadershipData AnalysisRisk ManagementOperational Risk Oversight

Rupeecircle

Head Of Credit Risk

May 2017 – Mar 2021 · 3 yrs 10 mos · Mumbai, Maharashtra, India

Handled day-to-day running of Borrower Operations, ensuring high levels of productivity and progression.
Reducing overall TAT of loan application processing including
Underwriting by automation and implementation of multiple processes.
Continuous enhancement of Underwriting Algorithm to reduce NPAs through analysis of NPA accounts, business and market environment etc.
Identified portfolio risks resulting from business practices, underwriting investigations and fraud exposure.
Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.

Risk Management & Fraud PreventionTeam ManagementProblem-Solving & Critical ThinkingRisk ManagementOperational Efficiency

Xl dynamics india pvt. ltd.

Senior Financial Analyst

Feb 2014 – Apr 2017 · 3 yrs 2 mos · Mumbai Area, India

Processing of loans applications and ensuring fulfilment of all requirements as per loan type.
Experience in handling large data.
Analyze client's requirements and manage all client communication along with handling client queries.
Validated results and performed quality assurance to assess accuracy of data.
Successfully managed average of over 50 loans per day.

Data AnalysisFinanceMicrosoft OfficeFinancial Analysis

Tata consultancy services

Business Analyst

Jun 2013 – Jan 2014 · 7 mos · Vadodara Area, India

Working on SPSS Modelling - Statistical Predictive Modelling, Marketing Mix Modelling (Hybrid MMM).
Undertake specific modelling projects, including translating client requirements into project specification, model execution, resolving data, technical and analytical issues, interpreting output and preparing client presentation.
Translate model results into client deliverable and present back to internal team.
Analyzing results and find business solutions to improve efficiency.

Technical AcumenData AnalysisBusiness Analysis