Jan 2025 – Oct 2025 · 9 mos · Remote

• Provided support for Bloomreach Engagement, helping clients with segmentation, automation, and campaign setup.
• Diagnosed issues by replicating scenarios, analyzing data flows, and reviewing logs.
• Delivered multi-channel support via email, chat, and Zendesk with a focus on fast resolution.
• Collaborated with engineering and product teams to escalate bugs and feature requests.
• Assisted clients with event tracking, A/B testing,
• Worked closely with Customer Success Managers to deliver client-specific solutions and training.

Feb 2024 – Jan 2025 · 11 mos · Bengaluru, Karnataka, India · Remote

• Played a key role in empowering publishers to maximize the value of Quintype’s technology, focusing on simplifying digital publishing processes and supporting business growth in a fast-paced, tech-driven environment.
• Handled client inquiries and provided comprehensive technical support for Quintype Technology’s innovative digital publishing suite, including Bold CMS, Page Builder, and additional content management solutions. Aimed to improve the content creation, management, and distribution process for publishers, making their workflows more efficient and streamlined.
• Provided timely and effective resolutions for technical queries related to website performance, functionality, and product integration. Leveraged deep product knowledge and problem-solving skills to address diverse client needs, ensuring high levels of satisfaction and smooth platform operation.
• Collaborated closely with cross-functional teams, including technical, product, and leadership, to expedite resolutions for complex issues, advocating for clients' needs and contributing to continuous product improvement.
• Conducted API testing and validation using Swagger documentation, executed custom code reviews, and resolved issues spanning frontend, backend, and network requests. Employed a holistic approach to troubleshooting, covering a broad range of digital publishing challenges and ensuring seamless product performance.

Jul 2023 – Aug 2023 · 1 mo · Bengaluru, Karnataka, India · Remote

• Proficient in performing Job Development Analysis and skilled in conducting initial rounds of interviews.
• Experienced in posting jobs across various job boards for both tech and non-tech profiles.
• Competent in managing the complete recruitment process, including resume screening, conducting interviews, and issuing offer letters.
• Responsible for overseeing part of Operations and Payroll, as well as handling Onboarding procedures.

May 2023 – Jul 2023 · 2 mos · Singapore · Remote

• Coordinating with the team to oversee recruitment processes for both technical and non-technical roles.
• Evaluating resumes for job openings across various locations such as India, the Philippines, and more.
• Conducting preliminary interviews and scheduling follow-up rounds as required.
• Working closely with the team to handle recruitment activities for diverse positions.

Apr 2023 – Jun 2023 · 2 mos · Pune, Maharashtra, India · Remote

• Adept at competing tasks related to web pages.
• Learnt and Implemented Mark up languages like HTML, CSS and JavaScript etc to develop static websites.
• Completing the assigned tasks in time period alloted.
• Attended training sessions with regards to the web development.

Feb 2023 – Mar 2023 · 1 mo · India · Remote

• Role was about Handling Sub - Team and moderating their assigned tasks
• Adept at Reporting to higher Team leads about Teams work progress, related to Screening, Interviewing and Hiring

Nov 2022 – Mar 2023 · 4 mos · India · Remote

• Job postings of different positions, developing job description and analysis
• Sourcing candidates , Screening Resumes, and conducting interviews, End to end recruiting
• Reporting to team about Hiring and other candidate related updates

Oct 2022 – Dec 2022 · 2 mos

• Learnt and Implemented Marketing strategy, Sales Method, Sales and Customer Acquisition methods.
• I have acquired a deep understanding of various sales and customer acquisition methods, allowing me to customize strategies based on specific business goals and target markets.

Nov 2020 – Oct 2021 · 11 mos · Hubli, Karnataka, India

• Role was about Handling calls and tickets related to customers queries and providing resolutions accordingly.
• Role allowed me to excel in Customer Management Relationship. Good usage of soft skills, Multitasking, Meeting deadlines on time.
• Assisting Delivery partners in delivering the food to customers at Swiggy.
• Providing resolutions to concerns raised by Delivery partners and customers related food orders at Swiggy.
• Adept at being proactive and taking approach to solve concerns