Aug 2022 – Apr 2024 · 1 yr 8 mos

• Provided clients on-demand access to senior industry professionals, for real-time insight on the
• limitless strategic and operational questions, to validate product hypotheses, get competitive
• intelligence, finding investment opportunities, etc.
• Manage content & knowledge management including taxonomy classification, updating expert's
• profiles and biographies.
• Working directly with multiple stakeholders internally and externally. This helps in unlocking the
• insights, experience and expertise of experts from around the world that helps our clients make
• better and informed decisions.
• Leading a client servicing team. Responsible for managing project life-cycle from industry expert acquisition/up-selling, to project management and delivery. Also responsible for overall project management to ensure target delivery, from resource allocation, research direction, daily progress monitoring to compliance and conflict management.
• Responsible for resource deployment, recruitment as per business need, professional development.
• Providing coaching to junior team members and assisting them in long term professional development & performance evaluation on quarterly basis, process development.
• Responsible for driving revenue and building a revenue pipeline by enhancing existing client relationships and building new relationships. This also includes contract negotiation.
• Manage end-to-end content & knowledge management life-cycle including all aspects identifying
• key topics of commercial impact, sanitization, codification, taxonomy classification, updating
• experts/KOLs biographies and publishing content on our client extranet and internal portal.
• Manage entire project cycle including industry research, expert sourcing, client negotiation, and
• consultation arrangement. Execute interactions between experts and clients for phone interactions,
• due diligence, internal studies, or strategic/operational research.

Mar 2022 – Jul 2022 · 4 mos

Nov 2018 – Mar 2022 · 3 yrs 4 mos · Gurgaon, India

• Involved in vertical development process. Working with team of language specialists to build Google Knowledge Panels.
• Conducting market research for vertical development in different locales.
• Working on automation tool to make the google search results more efficient for the user.
• Understanding user query on different google search platform and then giving resolution to make the user search results more effective.

Jul 2017 – Nov 2018 · 1 yr 4 mos · Gurgaon, India

• Secondary research with the help of different portals like LinkedIn, Sales Navigator, Google, Facebook, Naukari etc.
• Maintaing and creating database of decision makers of the respective companies.
• Use different tools to download Email list from different online database like Lusha, Hunter, Linkedin X-Ray Tool etc.
• Lead Analysis.
• Keeping track of data on daily basis.
• Mapping the phone number as well as Email ID.
• Generating and implementing ideas based on self information.
• Have a well versed knowledge on various databases such as CapitalIQ, Factiva, Bloomberg etc

Aug 2016 – Jul 2017 · 11 mos

Nov 2014 – Aug 2016 · 1 yr 9 mos

• Maintain Data Process.
• Track and update information for teams.
• Generate and implement ideas based on self-information.
• Involved in mentoring the new-hires.
• Participates in identifying and implementing the process improvement opportunities.
• Interact with onshore counterparts on need basis.
• Resolve queries.
• Allocate the work among the team members.
• All other tasks as assigned.

Nov 2013 – Nov 2014 · 1 yr