Feb 2023 – Apr 2024 · 1 yr 2 mos · Bengaluru, Karnataka, India

• ● Acting as the Subject Matter Expert (SME) and possessing extensive functional and
• operational knowledge of the activities performed by various teams.
• ● Led a team of 10 L1 investigators to drive results by adhering to AML/KYC
• standards.
• ● Trained and mentored team members on AML and KYC regulations as per current
• standards set by the RBI and partnering banks.
• ● Worked as a SPOC between the organisation and the partnering bank, responsible
• for taking timely action on fraud and suspicious accounts.
• ● Worked as the SPOC for BO complaints (Banking Ombudsman Scheme) and
• conducted a deep dive analysis on the account to provide a clear understanding of
• the risks involved.

Jun 2021 – Feb 2023 · 1 yr 8 mos · Bengaluru, Karnataka, India

• ● Make sound subjective decisions to close risky relationships, place and remove restrictions on accounts, return ACH/cancel wires.
• ● Investigate risk identified through new account filters from new account opening process. Investigate check and ACH returns and rejects. Review and investigate Fraud referrals.
• ● Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements.

Jul 2019 – Jun 2021 · 1 yr 11 mos

• ●   Take ownership of each Chase Private client and resolve conflicts to manage client experience.
• ●   Determine client needs and provide appropriate solutions through relationship building.
• ●   Document client account activities thoroughly and concisely.
• ●   Perform Due Diligence to prevent fraudulent transactions and safeguard client information and
• accounts.
• ●   Check patterns of transactions to detect fraud activity and future risk for the organization.
• ●   Provide information and solutions to the bankers about the process, by maintaining
• confidentiality of information.
• ●   Detect Fraud checks and take appropriate action.
• Additional Achievements:
• ✔ Badge holder for maintaining all applicable regulatory and department policy and procedures.
• ✔ Received badge for maintaining quality and least absenteeism.

Aug 2017 – Jul 2019 · 1 yr 11 mos

• Work Description: Reducing e-commerce risk on Amazon Platforms through fast-paced analytically driven decisions based on high volume transactions data to take appropriate action based on established SOP’s and with the tools and resources available. My basic roles and responsibilities are:
• ● To determine situational needs and provide appropriate solutions.
• ● Conduct Regular Team Huddles to educate the Team regarding new updates.
• ● Conduct, and perform a variety of investigation types, including denied parties, sanctions and due
• diligence.
• ● Expertise in using AML/KYC tools like Experian, World compliance, LexisNexis (AML), OFAC Search,
• other third party verification software for conducting various fraud/risk investigations.