Shikha Sharma

Software Engineer

Pune, Maharashtra, India8 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proficient in IT Service Management and Technical Support.
  • Experienced in troubleshooting and resolving customer issues.
  • Strong background in FinTech and payment systems.
Stackforce AI infers this person is a Technical Support Engineer with expertise in FinTech and IT Service Management.

Contact

LinkedIn

Skills

Core Skills

Technical SupportIt Service Management

Other Skills

Agile MethodologiesAmazon Web Services (AWS)Application SupportBankingBusiness AnalysisBusiness RequirementsC++Card machinesCi/cdConfluenceCustomer Relationship Management (CRM)Customer ServiceDatabasesDevOpsDocker

Experience

Teamified

Technical Support Engineer

Oct 2020 – Present · 5 yrs 5 mos · Pune, Maharashtra, India

Technical SupportCustomer ServiceIT Service Management

Worldpay

Technical Support Engineer

May 2018 – Oct 2020 · 2 yrs 5 mos · Indore, Madhya Pradesh

  • .
Technical SupportCustomer ServiceIT Service Management

Ingram micro cloud

Technical Support Engineer

Dec 2017 – May 2018 · 5 mos · Indore, Madhya Pradesh

Technical SupportCustomer ServiceIT Service Management

Education

Technocrats Institute of Technology & Science, Anand Nagar, PB No. 24, Post Piplani, BHEL, Bhopal

Master of Technology - MTech — Digital Communication and Media/Multimedia

Jan 2015 – Jan 2017

Sagar Group (SIRTE Bhopal) | Sagar Group of Institutions,Bhopal

bachelor's of e

Jan 2010 – Jan 2014

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