Aman Kashyap

Engineering Manager

Bengaluru, Karnataka, India14 yrs 6 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Over 13 years of experience in enterprise platform development.
Led architecture for ServiceNow's Sales & Order Management product.
Expert in mentoring engineers and setting technical direction.

Stackforce AI infers this person is a SaaS architect with extensive experience in CRM and procurement solutions.

Contact

Skills

Core Skills

Servicenow AdministrationProject ManagementSoftware DevelopmentSystems DesignProcess Automation

Other Skills

Access ControlAgile MethodologiesAlgorithmsArtificial Intelligence (AI)Business RulesCSMCSPOCode DesignCore JavaCustomer Relationship Management (CRM)Data StructuresDatabasesDebuggingEclipseFront Office Development

About

I’m an Engineering Manager and Staff-level Engineer with 13+ years of experience building and scaling enterprise platforms across CRM, Sales Order Management, Procurement, and HR domains. At ServiceNow, I lead the architecture and development of the Sales & Order Management product under Customer & Industry Workflows (CIWF) — a strategic initiative expanding ServiceNow’s CRM capabilities for complex enterprise customers. My role spans technical leadership and people leadership. I stay deeply hands-on with architecture, data modeling, integrations, and performance-critical areas, while also mentoring engineers, setting technical direction, and partnering closely with product, UX, and customer teams. I’ve delivered platforms that reduced manual operations, enabled self-service procurement, and supported end-to-end sales and fulfilment workflows through scalable, extensible designs and reliable integrations. I’m interested in roles where I can own architecture, influence product direction, and grow strong engineering teams — whether as an Engineering Manager with a strong technical footprint or a Staff Engineer operating at platform scale.

Experience

Servicenow

4 roles

Manager, Software Engineering Management

Promoted

Sep 2025 – Present · 6 mos

Staff Software Engineer

Aug 2022 – Sep 2025 · 3 yrs 1 mo

1. Sales and Order Management Product (CIWF - CSM): Actively contributing to the architecture, design, and development of ServiceNow’s new Sales and Order Management product, a key part of Customer and Industry Workflows (CIWF) aimed at expanding ServiceNow’s footprint in the CRM space. This product focuses on enhancing customer engagement, managing complex sales orders, and streamlining front-office processes.
2. Finance and supply chain(FSC) & Procurement case management: Designed and developed a Procurement Solution that allows customers to improve spend management through self-service procurement and reduced manual interventions.
3. HR Talent Acquisition Product: Worked on the architecture and development of HR Talent Acquisition solutions within ServiceNow to streamline recruitment processes and reduce operational inefficiencies.
4. Integration Architecture: Built complex system integrations to enable seamless data flow across multiple platforms, ensuring consistent and reliable data synchronization.
5. Customer Collaboration: Regularly conducted technical demos, knowledge-sharing sessions, and walkthroughs with end customers and stakeholders to ensure successful implementation.
6. Code Optimization and Performance Improvements: Improved product performance through code refactoring, simplification, and adopting best practices, resulting in a more scalable and efficient codebase.
7. Technical Mentoring: Onboarded and mentored new team members while providing ongoing technical support and guidance to end customers.
Technologies: ServiceNow (CSM, CIWF, HRSD, PSM), JavaScript, Rest API, JSON, XML, UI Builder, Seismic,Web Development,ITIL Framework,Process Automation

Project ManagementPlaybookProcess AutomationITILServiceNow Administrationprocess automation designer+13

Senior Software Engineer

Promoted

Apr 2019 – Jul 2022 · 3 yrs 3 mos

Project ManagementPlaybookSoftware DevelopmentSystems DesignServiceNow AdministrationCode Design+6

Software Engineer

Apr 2017 – Mar 2019 · 1 yr 11 mos

ScriptingProcess AutomationAlgorithmsServiceNow AdministrationUI BuilderData Structures+4

Oracle

Consultant 2

Dec 2014 – Mar 2017 · 2 yrs 3 mos · Bengaluru Area, India

Domain: Sales
Key Responsibilities:
Architecture, designing and implementation of a central repository that empowers sales representatives to get a consolidated view of their work.
Involved in porting a legacy system to Oracle cloud and contributed in technology stack upgrade.
Development of technology agnostic user interface framework.
Implementation of multiple features and reusable components and containers for the framework.
Active engagement with users, customers, user experience teams and SMEs to finalize on framework, design and UI.
Involved in system and integration testing and documenting test results.
Took proactive initiatives in defining and implementing configuration management processes in the team.
Technologies : OJet, HTML, Javascript, Java, Fusion CRM

Software DevelopmentSystems DesignCode DesignDatabasesDebugging

Infosys limited

Senior Systems Engineer

Jun 2011 – Dec 2014 · 3 yrs 6 mos · Bangalore

Domain: Banking
Key Responsibilities:
Contributed towards creating a brand new user interface for banking customers.
Understand the functional aspects of existing system; analyze the requirements of the new system, provide design artifacts, migration of the existing system to the new, implementation of enhancements and change requests, test application, defect analysis and their resolution.
Played a key role in the proof of concept phase by implementing various features and reusable containers / components in the framework to the new technology stack.
Contributed towards code optimization and framework updates in existing product.
Technologies : HTML, Javascript, Java, CSS

Software DevelopmentCode DesignDatabasesDebuggingSystems Design