Nikita Singh

Product Manager

Lucknow, Uttar Pradesh, India3 yrs experience

Key Highlights

Resolved over 200 production issues with high SLA compliance.
Improved application performance through SQL and CFML optimizations.
Delivered enhancements with zero post-release defects.

Stackforce AI infers this person is a SaaS Application Support Engineer with strong ColdFusion and SQL expertise.

Contact

nikitasingh2114@gmail.com LinkedIn

Skills

Core Skills

Application SupportColdfusionApi TestingSqlCrm

Other Skills

AJAXAPI PerformanceAgile MethodologiesAnalytical SkillsAzure DevOps ServicesBootstrapC (Programming Language)C++Cascading Style Sheets (CSS)Code DesignColdBoxCollaborationCommunicationComputer ScienceContinuous Integration and Continuous Delivery (CI/CD)

About

Application Support Engineer (L1/L2) with 3+ years of experience in production support, ColdFusion development, SQL debugging, RCA, and performance optimization. I specialize in resolving critical issues, stabilizing backend systems, and improving application performance for enterprise-scale platforms. I have hands-on experience across: • L1/L2 Application & Production Support • Debugging, RCA, log analysis, issue reproduction • SQL optimization, stored procedures, data validation • ColdFusion (CFML) development & enhancements • Workflow fixes, backend logic improvements • API troubleshooting & integration • Performance tuning and reducing recurring issues Key Achievements: ✓ Resolved 200+ production issues with 95% SLA compliance ✓ Reduced repetitive issues by implementing backend validations ✓ Improved page load time by optimizing SQL queries and CFML logic ✓ Delivered enhancements and supported enterprise systems end-to-end Tools & Technologies: ColdFusion (CFML), SQL, HTML/CSS, Java basics, Postman, Jira, Git, API testing, debugging tools. What I’m looking for: Application Support Engineer | Production Support Engineer Software Support Engineer | Technical Support Engineer ColdFusion Developer | Support Analyst roles Availability: ✔ Immediate Joiner ✔ Open to relocation across India ✔ Hybrid / On-site / Remote roles I’m passionate about solving complex technical issues, improving system stability, and delivering seamless user experiences.

Experience

Sharedpro

ColdFusion Developer & Application Support Engineer

Aug 2024 – Apr 2025 · 8 mos · Pune · Hybrid

Resolved 180+ production support tickets across L1/L2 with 95% SLA compliance.
Reduced recurring issues by 30% by implementing backend validations and workflow
fixes.
Improved page load time by ~20% through optimized SQL queries and CFML refactoring.
Delivered enhancements and maintenance fixes for enterprise ColdFusion applications.
Performed RCA, log analysis, and debugging to resolve L2 production issues.
Built and maintained SFM pages; added validations and workflow updates.

ColdFusionSQLApplication SupportDebuggingRCA

Q3 technologies

ColdFusion Developer & Enhancement Engineer (Backend + Support + QA Collaboration)

May 2023 – Jul 2024 · 1 yr 2 mos · Gurugram, Haryana, India · Hybrid

Delivered 40+ enhancement features across ColdFusion modules with zero post-release
defects.
Reduced API failures by 25% after optimizing backend logic and error-handling flows.
Collaborated with QA teams to resolve 150+ UAT defects, improving release stability.
Implemented UI and backend enhancements for ColdFusion modules.
Debugged CFML/CFScript code and resolved 100+ UAT/production defects.
Performed Manual, API, and Integration testing.
Optimized SQL queries improving backend performance.

ColdFusionAPI TestingSQL OptimizationDebuggingCollaboration

Schlumberger

ColdFusion Developer & Support Engineer

Jul 2022 – Apr 2023 · 9 mos · Pune, Maharashtra, India

Improved system stability by resolving 100+ defects during development and support
cycles.
Reduced SQL execution time by up to 40% through query optimization and indexing
suggestions.
Supported global deployments, ensuring 100% success rate during release cycles.
Delivered enhancements and defect fixes across enterprise applications.
Performed SQL tuning, workflow maintenance, and RCA.
Improved API performance by 25% through backend optimizations.

ColdFusionSQLRCAAPI PerformanceDebugging

Cubastion consulting

Software Engineer (Siebel CRM)

Jan 2022 – Jun 2022 · 5 mos · Gurugram, Haryana, India · On-site

Configured workflows and business components to streamline CRM operations.
Executed functional testing to ensure alignment with business rules and system design.
Supported debugging and workflow customization.

Siebel CRMWorkflow ConfigurationFunctional TestingCRM