Mahesh Dhoran

Software Engineer

Bengaluru, Karnataka, India3 yrs 2 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Expert in building scalable backend systems.
Proficient in Generative AI and API design.
Strong track record in improving system performance.

Stackforce AI infers this person is a Backend Developer specializing in SaaS and E-commerce solutions.

Contact

Skills

Core Skills

Generative AiBackend DevelopmentIntegration DevelopmentApi Design

Other Skills

API DevelopmentAWS SQSAlgorithmsBootstrapC++Cascading Style Sheets (CSS)Data StructuresExpress.jsFlaskFull-Stack DevelopmentGitGitHubHTML5MongoDBMySQL

About

Software Engineer with 4 years of experience building scalable backend systems and Generative AI-powered platforms using Node.js, Python, NestJS, AWS, and OpenAI. Proven ability to design high-performance APIs, craft effective prompts for LLM-based systems, and improve system reliability and development velocity. Passionate about solving complex engineering problems and delivering value through clean, maintainable code.

Experience

3 yrs 2 mos

Total Experience

1 yr

Average Tenure

Current Experience

Thena

Software Development Engineer-2

Nov 2023 – Nov 2024 · 1 yr · Bengaluru, Karnataka, India · On-site

AI Agent Platform –
Built a AI Agent Platform using OpenAI and Pinecone, designed to create and manage multiple AI agents, each linked to specific data sources such as PDFs, websites, and support ticket data. Developed a complete Retrieval-Augmented Generation (RAG) pipeline with custom data cleaning and preprocessing. Key features included "AI Ticket Deflection" within Slack, an “Ask AI” assistant for generating contextual replies, and dedicated agents to streamline internal helpdesk operations.
AI Help Center (Knowledge Base Management)-
Owned and built a complete AI-powered collaborative support documentation platform using NestJS, enabling teams to manage and publish internal and customer-facing content efficiently. Support team could collaboratively create, edit, and publish knowledge base articles. Included a unique feature to automatically convert support tickets into structured articles with the help of AI, streamlining knowledge capture and reducing manual effort.
Connector (Slack ↔ Thena ↔ Zendesk)-
Built a bi-directional Slack ↔ Thena ↔ Zendesk connector, enabling seamless sync of tickets, comments, and statuses between platforms. architected the integration using AWS SQS with a robust retry mechanism for fault tolerance and message durability.

OpenAIPineconeNestJSAWS SQSSlackGenerative AI+1

Shiprocket

Software Engineer

Jan 2022 – Oct 2023 · 1 yr 9 mos · Gurugram, Haryana, India · On-site

Shiprocket is India's leading eCommerce shipping software solution for the best courier and customer services.
Sense-
Independently built a scalable API-as-a-service platform, handling over a million daily requests.
Developed a flexible pay-as-you-go billing system, accurately tracking API usage and providing fair billing
options for businesses.
These APIs help businesses reduce RTO and provide intelligence on customer behaviour.
Utilized Swagger for API documentation maintenance, facilitating seamless integration and collaboration.
myShiprocket-
Played a crucial role in developing a scalable backend service for centralized eCommerce order tracking,
improving management and customer experience.
Achieved API latency between 60-80ms consistently, ensuring fast response times and enhancing system performance and user satisfaction.
Utilized RabbitMQ to consume eCommerce emails, parse order details, and process data accurately for real-time updates.
Organized code effectively using design patterns like Singleton and Factory, enabling modular architecture, flexible object creation, and improved code structure.