Fayaz Shaik

Software Engineer

Bengaluru, Karnataka, India5 yrs 5 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Expert in building conversational AI solutions.
Proficient in Google Dialogflow CX and Kore.ai.
Strong background in cloud deployment and API integrations.

Stackforce AI infers this person is a Conversational AI Specialist with expertise in cloud-based solutions.

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Skills

Core Skills

Conversational AiGoogle Dialogflow CxKore.aiFrontend Development

Other Skills

API IntegrationsAWSAmazon ConnectAngularAsteriskAzure DevOpsBackend developmentCI/CDCloud PlatformsGCPGenerative AIIVR navigationJavaScriptMulti-language supportNLP

About

As a Senior Conversation Bot Engineer at Quantiphi, I specialize in architecting and developing sophisticated, end-to-end conversational AI solutions. My expertise lies in leveraging advanced NLU/NLP frameworks, Generative AI, and leading platforms like Google Dialogflow CX and kore.ai to build intelligent chatbots and voice assistants. I am proficient in Python and Node.js, and thrive on tackling complex challenges involving system design, API integrations, and deploying scalable AI solutions on cloud platforms like GCP and AWS. My focus is on creating bots that are not only intelligent but also robust, reliable, and deliver measurable business value.

Experience

Quantiphi

Senior Conversation Bot Engineer

Oct 2025 – Present · 5 mos · Bengaluru, Karnataka, India · Hybrid

Architected and implemented end-to-end outbound voice automation integrating Amazon Connect, Asterisk, and Google Dialogflow CX Voice.
Used Asterisk as a middleware SIP gateway to bridge Amazon Connect calls with Dialogflow via gRPC audio streaming
Built a dynamic IVR navigation system using Dialogflow CX Playbooks (Live) for conversational call handling.

Conversational AIGoogle Dialogflow CXAmazon ConnectAsteriskgRPCIVR navigation

Mphasis

Software Engineer L3

Sep 2023 – Oct 2025 · 2 yrs 1 mo · Hyderabad, Telangana, India · On-site

Worked in the telecommunications domain, building conversational AI chatbots on the Kore.ai platform to enhance customer engagement and automation. As part of this, I integrated payment workflows directly into the chatbot, developed Node.js services to fetch and manage chat history, and implemented multi-language support to serve users across different regions. I also set up and managed Azure DevOps CI/CD pipelines to streamline deployment and ensure reliable, faster releases.

Kore.aiNode.jsAzure DevOpsCI/CDMulti-language supportConversational AI

Kore.ai

2 roles

Software Engineer

Promoted

Jan 2022 – Aug 2023 · 1 yr 7 mos · Hyderabad, Telangana, India

Worked across multiple domains including Banking, IT, Telecommunications, and Healthcare, where I built conversational AI chatbots on the Kore.ai platform to improve customer interactions and automation. In addition to backend chatbot development, I also created custom chatbot user interfaces using JavaScript and jQuery, ensuring seamless integration, usability, and enhanced end-user experience.

Kore.aiJavaScriptjQueryBackend developmentConversational AI

Associate Software Engineer

May 2021 – Dec 2021 · 7 mos · Hyderabad, Telangana, India

Maq software

Software Engineer

Aug 2020 – May 2021 · 9 mos · Hyderabad, Telangana, India

Worked on migrating legacy Angular pages to React, modernizing the application for better performance and maintainability. As part of this migration, I implemented Redux-Saga for efficient state management and handling of asynchronous operations, ensuring a smooth user experience and scalable frontend architecture.

AngularReactRedux-SagaFrontend Development

Ugam

Data Engineer

Jun 2019 – Jul 2019 · 1 mo

Developed a web crawler using Node.js and Puppeteer to automate data extraction from websites. This involved handling dynamic web pages, managing request/response cycles, and implementing strategies to ensure efficient and reliable scraping. The solution streamlined data collection, reduced manual effort, and provided structured outputs for further business analysis.

Node.jsPuppeteer