Anushka Kulkarni

Operations Associate

Pune, Maharashtra, India1 yr 8 mos experience

Key Highlights

  • Expert in operations and risk management.
  • Proven track record in process improvement.
  • Strong analytical skills with attention to detail.
Stackforce AI infers this person is a Fintech Operations Specialist with expertise in risk management and process improvement.

Contact

Skills

Core Skills

Operations & Risk ManagementTransaction ValidationProcess Improvement & ControlsIssue Triage & Root Cause Analysis

Other Skills

Analytical SkillsBashBusiness AnalysisCI/CD PipelinesCommunicationCybersecurity FundamentalsDevOps FundamentalsDiscrepancy & Break InvestigationDocumentation & SOP'sIncident ManagementIncident ResponseJira / Ticketing SystemsLinuxLog AnalysisMicrosoft Azure

About

Operations-focused professional with experience supporting business-critical platforms in fast-paced, regulated environments. I have worked on investigating discrepancies, managing reporting breaks, and coordinating with cross-functional stakeholders to ensure accuracy, timeliness, and risk control. My background includes transaction validation, issue triage, and process improvement across enterprise and fintech environments. I am comfortable operating under pressure, handling multiple priorities, and maintaining high standards of accuracy when outcomes have material business impact. I am particularly interested in roles at the intersection of operations, risk, and product support, where attention to detail, structured problem-solving, and ownership are critical.

Experience

Fpl technologies

Customer Service Specialist

Jun 2024Feb 2025 · 8 mos · Pune, Maharashtra, India · On-site

  • Analyzed transaction-related issues and customer reports to identify discrepancies, patterns, and potential process gaps
  • Worked closely with product and technology teams to investigate issues and support effective resolution
  • Managed multiple concurrent cases requiring precision, discretion, and clear communication
  • Contributed insights that helped improve issue-handling workflows and reduce repeat escalations
Transaction ValidationDiscrepancy & Break InvestigationStakeholder ManagementReporting AccuracyOperations & Risk Management

Amdocs

Technical and Business Operations Analyst

Jun 2022Jun 2023 · 1 yr · Pune, Maharashtra, India

  • Investigated and resolved production discrepancies by analyzing transaction data, system behavior, and reporting outputs under strict SLAs
  • Coordinated with technology, operations, and business stakeholders to resolve high-impact issues in time-sensitive environments
  • Performed validation checks for frequent production releases, ensuring data integrity and operational readiness prior to go-live
  • Identified recurring process failures and contributed to corrective actions to improve stability and reduce repeat incidents
  • Authored operational procedures and control documentation to standardize workflows and strengthen risk controls
Process Improvement & ControlsIssue Triage & Root Cause AnalysisSQLDocumentation & SOP's

Education

PES Modern College of Arts Science and Commerce Shivajinagar Pune

Master of Computer Applications - MCA — Computer Science

Jul 2022Jun 2024

PES Modern College of Arts Science and Commerce Shivajinagar Pune

Bachelor of Computer Application — Computer Science

Jul 2019May 2022

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