Muhammad Nehal Raza

DevOps Engineer

Karāchi, Sindh, Pakistan7 yrs 3 mos experience

Most Likely To Switch

Key Highlights

Proficient in IT support and troubleshooting.
Experienced in managing desktop and network issues.
Strong background in hardware installation and maintenance.

Stackforce AI infers this person is a skilled IT Support Engineer with a focus on hardware and network troubleshooting.

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Skills

Core Skills

It SupportNetworking

Other Skills

Application SupportClient SupportCloud ComputingComputer HardwareDesktop Application SupportDesktop ComputersExecutive SupportHardware InstallationLinux Command LineLinux FundamentalsLinux System AdministrationNetwork MaintenanceOperating SystemsRed Hat LinuxRemote Desktop Protocol (RDP)

About

Experienced Desktop Support Engineer with a demonstrated and passionate history of working in the Information Technology Industry (Software House, Computer Shop, other resources). Skilled in IT Computer Hardware Support, Team Management, doing all operation tasks on Exchange and. Strong information technology professional with a Bachelor of Science in Computer Science. ~Learning and Exploring with Curiosity about RHCSA, Azure Cloud, CyberSecurity, SOC, SIEM

Experience

Sami pharmaceuticals (pvt.) ltd.

Officer IT Network

Aug 2024 – Present · 1 yr 7 mos · Karāchi, Sindh, Pakistan · On-site

Filters experts

IT and Network Executive

Nov 2023 – Aug 2024 · 9 mos · Karāchi, Sindh, Pakistan · On-site

Responding to client support requests.
Contacting clients to find out the nature of the problem.
Troubleshooting hardware and software issues.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Providing basic training in computer operation and management.
Completing job reports.
Activities of Hardware, PC health, and performance.
Installing Windows, Linux, MAC OS Environments, products, and applications.
Basic network support L1 L2 management, such as user maintenance.
Installing software cracking and patching.
RDP and other software issues fixed.
Resolving Networks Problem and troubleshooting LAN Connectivity issues.
MS Outlook configuration, Outlook backup & restore, and troubleshooting
Using Service now for ticket handling.
Remote desktop support & system engineering.
Troubleshooting WAN and LAN problems as per SLA
Install configuration & administering Network printer. Configuring profiles and policies for users &
Resolve OS Related Issues.
Installations & Configuration of Devices & Testing
Checking all compliance-related issues.
Handle floor and help users to resolve all Desktop related issues.

Client SupportTroubleshootingHardware InstallationOperating SystemsNetworkingRemote Desktop Support+2

Rapidcompute

Information Security Engineer

Feb 2023 – Nov 2023 · 9 mos · Karāchi, Sindh, Pakistan · On-site

Technado (pvt) ltd

Desktop Support Engineer

Jan 2022 – Jan 2023 · 1 yr · Karāchi, Sindh, Pakistan

Responding to client support requests.
Contacting clients to find out the nature of the problem.
Troubleshooting hardware and software issues.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Providing basic training in computer operation and management.
Completing job reports.
Activities of Hardware, PC health, and performance.
Installing Windows, Linux, MAC OS Environments, products, and applications.
Basic network support L1 L2 management, such as user maintenance.
Installing software cracking and patching.
RDP and other software issues fixed.
Resolving Networks Problem and troubleshooting LAN Connectivity issues.
MS Outlook configuration, Outlook backup & restore, and troubleshooting
Using Service now for ticket handling.
Remote desktop support & system engineering.
Troubleshooting WAN and LAN problems as per SLA
Install configuration & administering Network printer. Configuring profiles and policies for users &
Resolve OS Related Issues.
Installations & Configuration of Devices & Testing
Checking all compliance-related issues.
Handle floor and help users to resolve all Desktop related issues.

Client SupportTroubleshootingHardware InstallationOperating SystemsNetworkingRemote Desktop Support+2

Obhost llc

IT Support Executive

Jun 2021 – Oct 2021 · 4 mos · Karāchi, Sindh, Pakistan

Maintains the computer networks of all types of organizations, providing technical support and ensuring the whole organization runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise.

Technical SupportNetwork MaintenanceHardware InstallationSoftware InstallationIT Support

Bali foods private limited

Data Entry Operator

Dec 2020 – Jun 2021 · 6 mos · Karāchi, Sindh, Pakistan

Data Entry Operator :
Enter data from source documents within time limits. Compiling, verifying the accuracy, and sorting information to prepare source data for computer entry. Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output.

Computer market shop

Computer Hardware Technician

Jun 2018 – Oct 2020 · 2 yrs 4 mos · Karāchi, Sindh, Pakistan

Hardware Technicians support and maintain computer systems and peripherals by installing, configuring, testing, troubleshooting, and repairing hardware. I need extensive experience or a formal qualification in information technology to work as a Hardware Technician. I do pc ready for according to users like graphic designer, software engineer.