Ashok Kumar

Operations Associate

Noida, Uttar Pradesh, India22 yrs 3 mos experience
Highly Stable

Key Highlights

  • 21 years of IT Infrastructure management experience
  • Proven track record in SAP S/4HANA implementation
  • Expertise in managing multiple IT projects
Stackforce AI infers this person is an experienced IT Infrastructure Manager with a strong focus on service delivery and operations.

Contact

LinkedIn

Skills

Core Skills

It Infrastructure ManagementIt Service ManagementTechnical SupportCustomer Service

Other Skills

Active DirectoryAntivirusAsset ManagementComputer HardwareComputer Network OperationsCybersecurityDHCPDomain Name System (DNS)FirewallsIT ManagementIT OperationsIT Support AMCInformation SecurityInfrastructureInfrastructure Management

About

I have a total 21 years of strong experience in implementing & managing IT Infrastructure, services and operations in leading companies. SAP S/4HANA implementation experience to deliver services on time. Proven excellence in handling of technical and operational service and support in IT Infrastructure. Extensive experience of handling IT Support AMC of various clients in HCL Info systems and CMC Ltd. Strong experience in setting up and handling of multiple projects.

Experience

Maruti papers pvt. ltd.

IT Manager

Sep 2024 – Present · 1 yr 6 mos · Shamli, Uttar Pradesh, India · On-site

  • Managing all IT Hardware, Network, Software & Resources planning.
  • Managing Service delivery on time of all technical issues of users, backup and security.
  • AD Server management. Asset Management, Vendor Management.
  • Managing and support of Office 365 products and mail related issues.
  • Network connectivity and firewall management.
  • Develop and manage IT Policies and SOP.
  • CFT coordination about Dispatch & Production Planning
IT Infrastructure ManagementIT OperationsIT Service ManagementNetwork AdministrationServer AdministrationService Delivery+1

Ravian life science

IT Manager

Nov 2022 – Aug 2024 · 1 yr 9 mos · Haridwar, Uttarakhand, India · On-site

  • Managing all IT Hardware, Network, Software and Technical Support.
  • Managing Service delivery on time of all technical issues of users, backup and security.
  • AD Server management. Asset Management, Vendor Management.
  • Managing and support of Office 365 products and mail related issues.
  • Network connectivity and firewall management.
  • Develop and manage IT Policies and SOP
InfrastructureIT Infrastructure ManagementIT ManagementIT OperationsIT Service ManagementInformation Security+6

Century pulp & paper (b.k.birla group)

Sr. Executive IT

Apr 2010 – Oct 2022 · 12 yrs 6 mos · Lalkuan, Nainital, Uttrakhand, India

  • Performing daily system monitoring, verifying the integrity and availability of all hardware/network resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups, asset updating
  • Performing regular security monitoring to identify any possible intrusions.
  • Managing Service delivery on time of all technical issues of users.
  • Performing daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
  • AD user management on AD Server.
  • Managing and support of Office 365 products and mail related issues.
Computer Network OperationsWireless NetworkingAntivirusWindows ServerIT Infrastructure ManagementComputer Hardware+29

Hcl infosystems ltd.

System Engineer

May 2007 – Apr 2010 · 2 yrs 11 mos

  • Computerized many branches of Banks with IT Infrastructure setup
  • Worked to built strong relationships with field operations team to support business development opportunities and improve service.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Provided primary customer support to internal and external customers in fast-paced environment.
Computer Network OperationsAntivirusWindows ServerComputer HardwareTechnical SupportOperating Systems+17

Cmc ltd

Customer Support Engineer

Nov 2005 – May 2007 · 1 yr 6 mos · Dehradun, Uttarakhand, India

  • Set up hardware and software in optimal configurations in banking sector and other clients of company.
  • Monitored network, hardware operations to evaluate proper configuration.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Developed and maintained courteous and effective working relationships.
  • Maintained call report with customer satisfaction review and resolving concerns.
AntivirusComputer HardwareTechnical SupportOperating SystemsMicrosoft OfficeService Delivery+10

Chadha papers limited

Information Technology Executive

Nov 2003 – Nov 2005 · 2 yrs · Bilaspur, Uttar Pradesh, India

  • Configuration and installation of hardware, network and software of workstations for employees.
  • Responsible for installation of Windows and antivirus in all client system.
  • Support of Network and Hardware technical problems of all users.
Microsoft OfficeNetworkingTroubleshooting

Education

INMANTEC INSTITUTIONS, GHAZIABAD

M.Sc. (IT) — Computer Science

Jan 2000 – Jan 2002

CNET NOIDA

MCSE MICROSOFT CERTIFIED SYSTEM ENGINEER — IT HARDWARE NETWORK

Jan 2002 – Jan 2003

ISARA INSTITUTE OF MANAGEMENT AND PROFESSIONAL STUDIES PRIVATE LIMITED

M. Tech — Computer Science and IT Engineering

Mar 2010 – May 2011

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