Akhlaqur R. — Software Engineer

𝑯𝒆𝒚! 👋 𝑰'𝒎 𝑨𝒌𝒉𝒍𝒂𝒒𝒖𝒓 𝑹𝒂𝒉𝒎𝒂𝒏 Over the past year, I’ve honed my skills and expertise in ITSM, Cloud Computing, and Service Management. My journey has been defined by hands-on experience in managing high-priority incidents, leading process compliance, and driving continuous improvement within enterprise IT environments. I specialize in executing ITIL-based incident workflows on platforms like ServiceNow, ensuring SLA adherence, and collaborating across multiple support towers to meet customer expectations. Additionally, I've developed and maintained Power BI dashboards that visualize key IM/PM/CM/MIM/SRM metrics, enabling stakeholders to monitor trends, identify bottlenecks, and make data-driven decisions. My goal is to help organizations streamline service operations, reduce downtime, and deliver exceptional customer experiences—all while maintaining high standards of quality, reliability, and audit readiness. • 𝗧𝗼𝗼𝗹𝘀: ➤ Service Management – ServiceNow ➤ Data Visualization: Power BI ➤ Cloud Platforms – AWS ➤ Source Code Management - Git, GitHub ➤ Security and Compliance: - AWS IAM • 𝗦𝗼𝗳𝘁 𝗦𝗸𝗶𝗹𝗹𝘀 • Collaboration • Organization • Time management • Leadership +--------+--------+ 𝐋𝐞𝐭'𝐬 𝐂𝐨𝐧𝐧𝐞𝐜𝐭 🤝 +--------+--------+ I'd love the opportunity to connect and support you. Feel free to DM me here or reach out to me at +--------+--------+ 𝒂𝒌𝒉𝒍𝒂𝒒𝒖𝒓𝒃𝒔𝒄𝒄071@𝒈𝒎𝒂𝒊𝒍.𝒄𝒐𝒎 +--------+--------+ Let's connect and explore how I can contribute to your organization's success : )

Stackforce AI infers this person is a Cloud Computing and IT Service Management expert with strong data analysis skills.

Location: New Delhi, Delhi, India

Experience: 3 yrs

Skills

It Service Management
Servicenow
Cloud Computing
Aws
Software Development
Data Analysis
Python

Career Highlights

Expert in ITIL-based incident management workflows.
Proficient in AWS solutions and serverless architecture.
Skilled in data visualization with Power BI.

Work Experience

Infosys

Senior System Engineer (1 yr 3 mos)

System Engineer (10 mos)

System Engineer (11 mos)

System Engineer Trainee (3 mos)

DevTown

Data Analyst (3 mos)

Education

Bachelor of Technology - BTech at Jamia Hamdard

Senior Secondary Education at Lalit Narayan Mithila University, Darbhanga

Secondary Education at Salfia School

Akhlaqur R.

Software Engineer

New Delhi, Delhi, India3 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in ITIL-based incident management workflows.
Proficient in AWS solutions and serverless architecture.
Skilled in data visualization with Power BI.

Stackforce AI infers this person is a Cloud Computing and IT Service Management expert with strong data analysis skills.

Contact

akhlaqurbscc0712@gmail.com LinkedIn

Skills

Core Skills

It Service ManagementServicenowCloud ComputingAwsSoftware DevelopmentData AnalysisPython

Other Skills

AWS Identity and Access Management (AWS IAM)AWS LambdaAWS SecurityAmazon CloudWatchAmazon EC2Amazon S3Amazon Web Services (AWS)CI/CDCloud DevelopmentCore JavaData AnalyticsData MiningEDAElectronic CommunicationsIT Consulting

About

Experience

Infosys

4 roles

Senior System Engineer

Promoted

Jan 2025 – Present · 1 yr 3 mos

Daimler • CISNGE
✦ SLA/KPI weekly & monthly Reporting.
✦ Collecting data from all the different tools (Data bee, CISM, SNOW), analyze & consolidate them into one to create meaningful insights.
✦ Maintained Consolidated Action Tracker as handling Audit related for SLA/KPI.
✦ Also used to work on Power BI Tool to visualize the data in simplest form to represent the weekly/monthly call with client.
✦ Attending Governance meetings with customer.
✦ Understanding contractual SLAs/KPIs and have knowledge on creating visualizations for them using Power BI.
✦ Connecting with clients to showcase the weekly & monthly SLA/KPI performance data.
✦ Quarterly connect with delivery Leads to improve support delivery.
✦ Knowledge on building reports and dashboard across IPC processes in a ServiceNow tool.
✦ Wide knowledge on MS Office and MS Excel.
✦ Monitors SLA Response and Resolution quality to avoid breaches.
✦ Hands-On experience in building reports and dashboard in a ServiceNow tool.

Incident ManagementServiceNowIT ConsultingIT Service ManagementReportingMicrosoft Power BI

System Engineer

Mar 2024 – Jan 2025 · 10 mos

Daimler • CISNGE

Incident ManagementServiceNowIT ConsultingIT Service ManagementKnowledge ManagementITIL Service Strategy+2

System Engineer

Apr 2023 – Mar 2024 · 11 mos

Design, implement, and manage AWS-based solutions, ensuring scalability, reliability, and high performance.
Successfully developed and deployed serverless functions using AWS Lambda, driving significant improvements in application efficiency.
Implemented and managed CI/CD pipelines with Jenkins, reducing time-to-market and improving software delivery processes.
Involved in creating and managing the infra in AWS (EC2, ECS, VPC, Dynamo DB,IAM Roles) and hosted the tools like Docker, Jenkins etc.
Involved in writing Docker files, creating containers, Images and pushing to it to Docker hub.
Involved in creating and managing the CI/CD pipelines and Involved in daily stand-up meetings as a part of Agile Methodology.

LinuxAmazon Web Services (AWS)Reporting & AnalysisAWS LambdaAWS Identity and Access Management (AWS IAM)Cloud Computing+1

System Engineer Trainee

Dec 2022 – Mar 2023 · 3 mos

Successfully completed training from Mysore DC . Learned many things from here which will help me in future for growing up not only in professional life but also in personal life.

Object-Oriented Programming (OOP)Postman APICloud ComputingSpring BootCore JavaAmazon Web Services (AWS)+5

Devtown

Data Analyst

Aug 2022 – Nov 2022 · 3 mos · Remote

It helped me gain knowledge about Python, MySQL, Tableau, EDA, Web Scrapping. Here, I gained experience in the field of Data Science and learned about Analytics.

Web ScrapingNatural Language Processing (NLP)PandasPython (Programming Language)NumPyData Mining+5