Shaleen Sudhakar

Product Manager

Bengaluru, Karnataka, India11 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

12 years of experience in Cloud and Infra Industry.
Expert in Agile methodologies and SAFe implementation.
Hands-on experience in ServiceNow development and automation.

Stackforce AI infers this person is a SaaS expert with strong capabilities in Agile and ServiceNow solutions.

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Skills

Other Skills

AdministrationBusiness AnalysisIT Service ManagementITILIncident ManagementService nowService-now.comServiceNowServiceNow Administration

About

AGILE Experience-Holds 12 years of experience in Cloud and Infra Industry ,played Product Owner Scrum Master's role, Worked in SAFe methodology .-Experienced in all phases of Agile Development Methodology(Sprint Planning, Sprint retrospective ,Daily Stand ups, Measuring sprint Velocity, Preparation of Burn down charts etc.)-Agile Leader, Featured Speaker, Trusted Coach. Hands on experience in Coaching and Mentoring Development Team and other Scrum Masters in our program team. -ServiceNow SAFe module implementation.-Completed research on SAFe implementation as part of MBA dissertation. TECHNICAL Experience-Experienced in all phases of Service Now Development including Requirement Analysis, Coding, and Implementation of Service Now solution for clients. -End to end implementation of ServiceNow GRC -Integrated Risk Management from scratch.-Technical Implementation of SNOW -SAFe. -Hands on experience in handling scoped applications, Service Now Automation and Orchestration.- Also worked on ITSM ,HR and ITOM module as a developer and solution designer.-Possess strong knowledge and understanding of ITIL processes. Also hold expertise in Service Management(Incident, Change and Problem Management)

Experience

T-systems ict india pvt. ltd.

2 roles

Associate Manager - Product Owner

Apr 2024 – Present · 1 yr 11 mos

Tech Lead (ServiceNow- CMDB-Discovery, IRM,SPM,Catalog Automation )

Deputy Manager (Tech Lead, ServiceNow Technical Solution Designer)

Jun 2021 – May 2024 · 2 yrs 11 mos

Tietoevry

Software Engineer(SNOW Lead, ServiceNow Developer)

Mar 2020 – Jun 2021 · 1 yr 3 mos · Pune, India

Scrum Master, Service now solution designer.
Developed end to end custom application and worked on service now automation ,Event Management .

Tata consultancy services

IT Analyst(ServiceNow Developer)

Sep 2014 – Mar 2020 · 5 yrs 6 mos

Held Role of Scrum Master for Two Projects of Banking and Energy Domain
Service Management Expert for Grainger (Retail Domain) .Also hold ServiceNow Developer and Admin Experience
Developed ITSM and Human Resource Management module.
Hands on experience with Servicenow Automation , Orchestration and developed scoped application.
Worked on Flow Designer in order to easily create end‑to‑end digital workflows.
SLA configuration ,Email Inbound/Outbound notification depending upon customer requirement.
Designed and created Business Rules, Client Scripts, UI Policies, UI Actions ,Script Include, Scratch Pad, Formatter, Scheduled Job.
Good knowledge of Transform maps. Used Update Sets to move customization form instance to instance.
Hands on experience in defining Access Control Lists.
Implemented multiple integration (REST and SOAP)as per customer requirement. Fair knowledge of Service Catalog.
Took care of all Pre/Post Production Activities, Cloning and Upgrade Activities.
Creation of various reports and Knowledge Base articles depending on business requirement.
Strong knowledge and understanding of ITIL processes.