Sep 2024 – Mar 2025 · 6 mos

• I relocated to Florida to support my family during a difficult time.

Jun 2023 – Sep 2024 · 1 yr 3 mos · Chicago, Illinois, United States · Hybrid

• ● Acted as strategic partner to hiring managers and aligned internship program initiatives with full-time retention goals, increasing department participation by 200% across teams.
• ● Oversaw ATS management (Greenhouse, Jobvite) and user support of applications; partnered with vendors to fix issues and enhanced recruitment processes through facilitated training on key integrated tools (HackerRank).
• ● Summarized interviewing scorecards and feedback to hiring managers and led hiring process debrief meetings.
• ● Managed the annual intern performance process over three iterations by incorporating feedback and collaborating with Learning & Development (L&D) and People Operations (People Ops) teams.
• ● Used SurveyMonkey to design surveys and analyzed responses to implement enhanced intern performance framework.
• ● Partnered with People Ops to analyze Paycom data to enhance recruiting processes and influence succession planning; owned employee referral program and provided data when needed.
• ● Collaborated with L&D to design training curriculums and define learning objectives for various training programs.
• ● Referenced survey engagement data and partnered with L&D to measure the effectiveness of training programs by utilizing different assessment types (pre-tests, post-tests, and formative learning assessments).
• ● Used project management tools (Asana, Trello, Jira) for cross-functional team collaboration and project oversight.
• ● Led the campus and early talent SharePoint intranet migration and rolled out a stakeholder communications plan.
• ● Presented quarterly reports and PowerPoint presentations to C-suite highlighting successes and strategies to address challenges, demonstrating excellent verbal and written communication skills.

Jun 2022 – May 2023 · 11 mos · Chicago, Illinois, United States · Hybrid

• ● Owned full-cycle recruiting including sourcing, candidate screening, interview scheduling, offer negotiations, documentation, onboarding, and orientation; ensured positive candidate experiences and brand integrity for high volume internship program and early career recruiting (1,000+ applications per role).
• ● Achieved a 67% increase in internship-to-full-time conversion rates and a 200% increase in offer acceptance through targeted recruitment strategies and external partnerships.
• ● Represented the company brand at campus events including in-person and virtual fairs, info sessions, and special events.
• ● Developed relationships with student organizations and coordinated on-site and off-site visits by including experienced associates and internship program alumni in information sessions and tabling events.
• ● Utilized DocuSign and Foxit PDF tools to distribute professional hiring and onboarding materials, document processes, and design evergreen files; used Vimeo to upload new hire welcome videos and distributed them to full-time employees.
• ● Presented quarterly reports to the leadership team – highlighting successes and sharing strategies to address challenges.

Aug 2019 – May 2022 · 2 yrs 9 mos · Urbana, Illinois · On-site

• Coordinate and execute in-person and virtual events to recruit and yield undergraduate students.
• Promoted accessible visit opportunities and provided exceptional customer service to prospective students and their families.
• Managed programmatic logistics via enrollment management software and college/campus partner collaborations.
• Identified and developed relationships with partners across Illinois high schools, community colleges, and pre-college organizations.
• Facilitated connection opportunities for prospective students with current students, faculty/staff, and alumni.
• Collected feedback and analyzed data from recurring recruitment initiatives for future event considerations.
• Initiated touchpoints with prospective students and implemented outreach strategies through application and yield processes.
• Developed a comprehensive recruitment and yield communications plan reflective of target audience research and data trends.
• Advised and supported 30+ undergraduate student ambassador leaders who assist with recruitment initiatives.
• Designed training opportunities in the form of workshops and bi-annual retreats to meet student volunteer deliverables.
• Tracked expenses and collaborated with stakeholders to design and purchase $10,000+ in promotional materials; reconciled purchases (including travel expenses, e.g. car rental, airfare, lodging, and per diem) using Chrome River.
• Created and implement marketing strategies targeting undergraduate student populations in collaboration with stakeholders.
• Contributed to departmental strategic planning in the areas of diversity, equity, access, and inclusion
• Creatively implemented campaigns to reach 600+ followers on new social media channel within 24 months.

Sep 2018 – Aug 2019 · 11 mos · On-site

• o Organized travel to recruit first-generation, low-income high school students for CARE Summer Bridge Program (SBP) .
• o Scheduled recruitment activities with 40+ counselors, coordinators, and administrators to execute 3+ daily presentations o Forged supportive relationships with school administrators and maintained open and accessible lines of communication.
• o Provided positive customer service orientation when communicating with families and prospective students.
• o Implemented risk management strategies as needed during overnight high school recruitment programs.
• o Tracked the academic progress and completion of program requirements for 1,500+ students.
• o Developed and analyzed surveys to measure student engagement, learning, and satisfaction.
• o Collaborated with 100+ stakeholders in the SBP training of 26 employees and program workshops for 400+ participants.
• o Reinvented interviewing practices to allow for more stakeholder involvement with talent acquisition processes.
• o Presented to rooms of 450+ students and stakeholders on a weekly basis.

May 2018 – Aug 2018 · 3 mos · On-site

• Supervised 26 full-time upperclassmen student employees (CARE Ambassadors) and 1 assistant coordinator.
• Utilized execution strengths to carry out 7 weeks’ worth of transition and retention programs for 400+ first-generation, minority students.
• Implemented training to promote CARE Ambassador learning, growth, and development and facilitated team building activities to promote strong relationships among staff members.
• Held staff and student participants accountable through disciplinary meetings, conduct improvement plans, and developmental conversations.
• Served on-call for 90% of the 7-week program, including nights and weekends, and addressed crises according to protocol by empowering student staff to take appropriate actions and follow-up in writing
• Mediated conflicts between staff members through group facilitation and one-on-one meetings.
• Presented to rooms of 450+ students and stakeholders during various events and programs, including weekly mandatory assemblies held for all 400+ program participants.

Jan 2018 – May 2018 · 4 mos · On-site

• LDR 4404: Student Affairs Leadership
• Updated course syllabus and created lesson plans alongside the Associate Vice President for Student Affairs.
• Tracked students’ academic progress and followed up with resources for academic and personal growth.
• Facilitated activities and discussions centered on leadership learning and reflection.
• Troubleshot technological obstacles during transition to new course management software.

Aug 2017 – May 2018 · 9 mos · On-site

• Supervised 19 upperclassmen student leaders working with first generation and underrepresented students.
• Organized workshops with guest speakers and facilitators to develop and retain first-year students.
• Scheduled retreats and led team building activities for student leaders.
• Utilized coaching skills to provide support and guidance for 110 first-year students.
• Led bi-weekly meetings for student leaders and gathered feedback for programmatic improvement.
• Created, distributed, and analyzed assessment surveys that measured student satisfaction, retention, and captured data on students’ personal and academic growth.

Aug 2016 – May 2018 · 1 yr 9 mos · On-site

• Advised 25 students serving on the Homecoming Executive Council and Committee.
• Oversaw a budget of $295,000 for events during the week of Homecoming and tracked students’ expenditures.
• Managed crises surrounding artist cancellations and helped students navigate unexpected logistical changes.
• Negotiated contracts with artists and vendors, including riders, special requests, and accommodations.
• Planned retreats and workshops for students through EMS, Campus Labs, and other scheduling software.
• Engaged students through facilitated activities focused on leadership learning.
• Conducted assessment on events and programs to measure reach and effectiveness.
• Led and supported major programs with up to 6,000 students, faculty, and community members in attendance.

May 2017 – Aug 2017 · 3 mos · Atlanta, GA · On-site

• Built rapport among staff in a 10-week conference program that hosted 30,000 bednights and billed $3 million.
• Supervised and collaborated with a team of 12 undergraduate conference assistants.
• Developed team building activities that promoted growth and relationship building among staff.
• Created weekly schedules for 25 staff members to secure on-call, event, and desk coverage.
• Initiated a collaboration among full time staff to redesign and improve scheduling efficiency.
• Responded promptly to time-sensitive issues and supported conference assistants while on an on-call rotation.
• Provided excellent customer service to Emory University guests, clients, and campus partners.

May 2015 – May 2016 · 1 yr · Gainesville, FL · On-site

• Implemented pre-college outreach strategies in partnership with community organizations to increase access to higher education for underrepresented youth in the North/Central Florida region.
• Supported and tracked the academic progress of the Alliance Scholars; a cohort of high-achieving students from six low-income partner schools in Florida.
• Advised, mentored, and planned professional development opportunities for 20 Alliance Ambassadors; a pre-collegiate focused student outreach organization.
• Collaborated with campus partners to organize a student organization merger that would efficiently allocate resources and provide additional advising support for the Alliance Ambassadors.
• Initiated efforts to identify and connect with students who have experienced foster care to obtain their feedback on how to best support them on their undergraduate journeys.
• Coached 1,200+ first-generation, low-income students enrolled in the scholarship program in addition to non-enrolled students seeking additional support.

Jun 2014 – Aug 2014 · 2 mos · Tampa, FL · On-site

• Ten week internship working under the supervision of the Guest Experience & Soft Lines Team Lead.
• Was offered full-time employment as an HR Team Lead.

Aug 2012 – May 2014 · 1 yr 9 mos · Gainesville, Florida · On-site

• Collaborated with 17 staff members to implement programs that met the needs of 100 upperclassmen, freshmen, and student athlete residents.
• Mediated conflicts between residents of different social, economic, and cultural backgrounds.
• Served on a bi-weekly on-call rotation for an area of 400 residents and followed administrative protocol when residents were found in violation of regulations or community standards.