Mohammad Shafique Ansari

Product Engineer

Mumbai, Maharashtra, India16 yrs 2 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 8 years of experience in Data Center Engineering.
  • Recipient of the Best APAC DC Support Award.
  • Expert in passive network design and data center migrations.
Stackforce AI infers this person is a Data Center Engineering expert with strong leadership and project management skills.

Contact

Skills

Core Skills

Data Center ManagementNetwork Infrastructure DesignTeam LeadershipProject ManagementCustomer SupportCustomer Service Management

Other Skills

Backup & RestoreCCNACenter Infrastructure Management (DCIM)Computer NetworkingData CenterData Center OperationsIntel Data Center ManagerInterstage Application ServerLAN-WANMCSAMonitoring Tools (Grafana, Opsgeine..)Power and Cooling SystemsRack and Stack InstallationRemote Hands SupportServer Hardware and Troubleshooting

About

Eager to bring my 8+ years of experience and dedication to the role of Data Center Engineer at Ovhcloud, I am passionate about drivingexcellence in data center operations and infrastructure. My career is marked by achievements in data center migration, teamleadership,and network solution , aligning perfectly with Overclouds innovative and quality-driven ethos. I am excited about the opportunity to contribute to the company's success by leveraging my expertise in passive network solutions, project management, and customer relationship management to deliver outstanding results.. Saif +91-8789596155

Experience

Ovhcloud

Data Center Engineer

Feb 2022Present · 4 yrs 1 mo · Mumbai · On-site

  • Over 8 years of experience in Data Center Engineering with a strong focus on passive network design, maintenance, and migrations.
  • Proven ability to lead and manage large-scale data center projects, ensuring minimal downtime and adherence to industry standards.
  • Expert in designing and consulting on network infrastructure, security, and application deployment within a data center environment.
  • Skilled in presales support, solution architecture, and providing technical support for LAN systems and telephony systems.
  • Profi cient in creating detailed solution documents, network drawings, and Bill of materials for network infrastructure cabling.
  • Solid experience in customer-facing roles, adept at delivering presentations, managing customer relationships, and negotiatingproposals.
  • Managed and coordinated workspace environments, optimizing effi ciency and productivity in data center operations.
  • Conducted group trainings and developed training materials for data center operations and safety protocols.
  • Demonstrated excellence in service delivery with recognition as the recipient of the Best APAC DC Support Award.
Rack and Stack InstallationRemote Hands SupportMonitoring Tools (Grafana, Opsgeine..)Data Center ManagementNetwork Infrastructure Design

Zenlayer

Data Center Team Leader

Apr 2019Feb 2022 · 2 yrs 10 mos · Mumbai Area, India

  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Offered training and support to keep team members motivated and working toward
  • objectives.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Promoted to leadership position in recognition of strong work ethic and provided
  • exceptiona customer service.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input
  • on hiring decisions.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Maintained a positive work environment that promoted collaboration between team
  • members.
  • Created training materials and conducted group training on new processes or procedures.
  • Created plans to propose solutions to problems related to efficiency, costs, or profits.
  • Monitored operations and reviewed records and metrics to understand company
  • performance.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained open communication with team members and stakeholders, resulting in
  • successfu project outcomes.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated with other departments to ensure alignment of goals across teams.
Backup & RestoreData CenterRack and Stack InstallationRemote Hands SupportMonitoring Tools (Grafana, Opsgeine..)Team Leadership+1

P & m infotech - india

Sr. IT Support Engineer

Oct 2016Jan 2019 · 2 yrs 3 mos · Gurugram, Haryana, India · On-site

  • Provided excellent service and attention to customers when face-to-face or through
  • phone conversations.
  • Planned and completed group projects, working smoothly with others.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and
  • friendly service.
  • Maintained open communication with team members and stakeholders, resulting in
  • successful project outcomes.
  • Achieved cost-savings by developing functional solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address
  • issues related to our products and services.
Data CenterCustomer Support

Maa land developer pvt.ltd

Assistant Manager (AM)

Jun 2015Oct 2016 · 1 yr 4 mos · KOLKATA

  • Implemented training processes for newly hired employees and supervised department
  • managers, shift leads and production personnel.
  • Managed customer service inquiries and complaints in a timely manner.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge
  • of various company programs.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Planned and led team meetings to review business results and communicate new and
  • ongoing priorities.
  • Provided excellent service and attention to customers when face-to-face or through phone
  • conversations.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use
  • products and customer-facing workflow tools.
Data CenterCustomer Service Management

In-soft solution sdn.bhd

Desktop Support Engineer

Feb 2014May 2015 · 1 yr 3 mos · Kuala Lumpur, Malaysia

  • Read technical manuals, conferred with users, or conducted computer diagnostics to
  • investigate and resolve problems.
  • Analyzed logs from various sources such as Event Viewer, Performance Monitor, for
  • troubleshooting purposes.
  • Installed and performed minor repairs to hardware, software, or peripheral equipment.
  • Monitored system performance and conducted preventive maintenance tasks regularly.
  • Provided technical assistance to users in person, via phone or email.
  • Attended customer service meetings to address any ongoing issues or concerns.
Data Center

Trimax it infrastructure services latd

FME(Facility Management Engineer)

Apr 2009Aug 2013 · 4 yrs 4 mos · Kolkata Area, India

  • Evaluated existing infrastructure needs against industry best practices.
  • Coordinated with vendors for the installation of new equipment or replacement parts.
  • Commissioned, scheduled, and managed outside resources for maintenance and remedial
  • repairs.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
Data Center

Education

Ranchi University

B.Sc — Physics

Jan 2003Jan 2006

Ranchi University, Ranchi

Graduation — Physics

Apr 2003May 2006

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