Apr 2019 – Feb 2022 · 2 yrs 10 mos · Mumbai Area, India

• Monitored daily workflow to ensure adherence to established policies and procedures.
• Offered training and support to keep team members motivated and working toward
• objectives.
• Set specific goals for projects to measure progress and evaluate end results.
• Promoted to leadership position in recognition of strong work ethic and provided
• exceptiona customer service.
• Assisted with recruitment efforts by interviewing potential candidates and providing input
• on hiring decisions.
• Completed daily quality assurance duties to provide feedback for improvements.
• Maintained a positive work environment that promoted collaboration between team
• members.
• Created training materials and conducted group training on new processes or procedures.
• Created plans to propose solutions to problems related to efficiency, costs, or profits.
• Monitored operations and reviewed records and metrics to understand company
• performance.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Maintained open communication with team members and stakeholders, resulting in
• successfu project outcomes.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Collaborated with other departments to ensure alignment of goals across teams.

Oct 2016 – Jan 2019 · 2 yrs 3 mos · Gurugram, Haryana, India · On-site

• Provided excellent service and attention to customers when face-to-face or through
• phone conversations.
• Planned and completed group projects, working smoothly with others.
• Promoted high customer satisfaction by resolving problems with knowledgeable and
• friendly service.
• Maintained open communication with team members and stakeholders, resulting in
• successful project outcomes.
• Achieved cost-savings by developing functional solutions to problems.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Worked successfully with diverse group of coworkers to accomplish goals and address
• issues related to our products and services.

Jun 2015 – Oct 2016 · 1 yr 4 mos · KOLKATA

• Implemented training processes for newly hired employees and supervised department
• managers, shift leads and production personnel.
• Managed customer service inquiries and complaints in a timely manner.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge
• of various company programs.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Reviewed completed work to verify consistency, quality, and conformance.
• Recruited and trained new employees to meet job requirements.
• Planned and led team meetings to review business results and communicate new and
• ongoing priorities.
• Provided excellent service and attention to customers when face-to-face or through phone
• conversations.
• Collaborated with cross-functional team to define features and build powerful and easy-to-use
• products and customer-facing workflow tools.

Feb 2014 – May 2015 · 1 yr 3 mos · Kuala Lumpur, Malaysia

• Read technical manuals, conferred with users, or conducted computer diagnostics to
• investigate and resolve problems.
• Analyzed logs from various sources such as Event Viewer, Performance Monitor, for
• troubleshooting purposes.
• Installed and performed minor repairs to hardware, software, or peripheral equipment.
• Monitored system performance and conducted preventive maintenance tasks regularly.
• Provided technical assistance to users in person, via phone or email.
• Attended customer service meetings to address any ongoing issues or concerns.

Apr 2009 – Aug 2013 · 4 yrs 4 mos · Kolkata Area, India

• Evaluated existing infrastructure needs against industry best practices.
• Coordinated with vendors for the installation of new equipment or replacement parts.
• Commissioned, scheduled, and managed outside resources for maintenance and remedial
• repairs.
• Filled out work orders, repair logs and maintenance plans to document work completed.
• Coordinated efficient maintenance schedules to keep systems running at peak levels.