Dec 2023 – Oct 2024 · 10 mos · Gurugram, Haryana, India

• Acted as the single point of contact for business units regarding staffing requirements.
• Facilitated weekly pipeline/staffing meetings with vertical and regional leadership to discuss upcoming pipeline and capacity.
• Identified internal supply by updating accurate roll-off information of resources.
• Identified and addressed headcount issues and skill gaps through the review of reports, ensuring resource utilization optimization.
• Accomplished efficient management and resolution of 25 active business requirements within specified deadlines
• Proficient in conflict resolution techniques and handling resource conflicts.
• Deploying bench employees to projects according to their skill sets, bench ageing and their past experience
• Proven expertise in bench reporting, capacity planning, and identifying skill set challenges
• Addressed business requirements within stipulated timelines, ensuring seamless operations.
• Planning for resource alignment well in advance for upcoming projects
• Tracked and managed both open and unfulfilled demands, ensuring timely fulfillment.
• Reduced resource shortage for projects by temporary re-alignment of resources from less critical to high critical projects
• Coordinated with Project managers to support them with any resource management issues
• Coordinated with different teams for timely flow of MIS.
• Identified training needs of resources and facilitated their rotation within projects to enhance capabilities.
• Provided accurate staffing reports to delivery and practice heads to enhance business management
• Tracked resource availability for projected pipelines and communicated open needs status to the business.
• Counselling of non-performance resources in the system and planning corrective measures for them.
• Assisted approximately 25 new joiners in finding suitable projects based on their skills and demand.
• Coordinated with Practice Heads, Account Managers, and Project Managers to fulfill staffing needs

Mar 2022 – Dec 2023 · 1 yr 9 mos · Gurugram, Haryana, India

• Led the replenishment, management, tracking, and optimal utilization of the company's bench resources.
• Collaborated with business groups to understand resource needs and forecast future requirements.
• Managed a workforce of over 900 resources deployed across various projects.
• Provided accurate staffing reports to delivery and practice heads to enhance business management.
• Tracked resource availability for projected pipelines and communicated open needs status to the business.
• Played a key role in developing the organization's bench policy from scratch.
• Monitored resource utilization, implemented improvement plans, and tracked unbilled ICs and bench resources.
• Prepared resource allocation, utilization, and fulfillment reports on a monthly/quarterly basis.
• Ensured correct skills of resources were updated in the system and counseled non-performance resources when necessary.
• Coordinated with cross-functional teams for onboarding resources into projects.
• Managed over 20 employees, handling their appraisals, grievances, and project-related issues.
• Assisted new joiners in finding suitable projects based on their skills and demand.
• Coordinated with Practice Heads, Account Managers, and Project Managers to fulfill staffing needs.
• Implemented retention strategies for associates.

Jul 2019 – Mar 2022 · 2 yrs 8 mos

• Onboarded approximately 20 new hires in a quarter, completed their joining formalities, generated their SR Nos and official email ids.
• Handled the distribution of team members across various projects to make sure everyone was effectively utilized.
• Coordinated and managed end-to-end project lifecycles, including resource allocation, timelines, and deliverables
• Used Internal tools to keep track of who was working on what, improving efficiency by 20%.
• Facilitated regular meetings with relevant stakeholders to update on resource plans and project progress.
• Identified and fixed resource issues, reallocating team members as needed to keep projects on track
• Assisted in Training sessions of new joiners, ensuring proper content in peripherals.
• Setting up working infrastructure for training programs.
• Ensured relevant digital and physical documents are provided to concerned teams.
• Ensured proper sanction of amount to prospective customers
• Ensured atleast 25% Achievement to budget on a quarter-to-quarter basis.

Dec 2017 – Jul 2019 · 1 yr 7 mos

• Ensured marketing Agents such as HLAs , DSAs are recruited on a regular basis so that maximum business can be churned out from the market.
• Educated marketing intermediaries and other office staff about the various products so that best interest rates can be offered to customers.
• Takeovers from other Financial institutions in a phased manner and offered them our latest products.

Sep 2016 – Nov 2016 · 2 mos · Gurgaon, India

Sep 2016 – Nov 2016 · 2 mos · Gurgaon, India

Jun 2016 – Aug 2016 · 2 mos

• Bid Management