Jan 2021 – Jun 2021 · 5 mos · Noida

• ● Build and Deployment of RHEL 7 and 8 Servers
• ● Decommissioning Linux Servers
• ● Push post deployment ansible scripts
• ● Patching of Linux Servers.
• ● Enable cron, set user limits, set kernel parameters.
• ● Create File Systems on Linux Servers.
• ● LVM creation/extension on Linux Servers.
• ● Troubleshoot issues such as High Memory/CPU Utilization, server not reachable, account lock etc.
• ● Implementing Changes and working on service requests.
• ● User Administration and File System Management.

Oct 2018 – Jan 2021 · 2 yrs 3 mos · Noida

• ● Patching of Linux Servers.
• ● Enable cron, set user limits, set kernel parameters.
• ● Create File Systems on Linux Servers.
• ● LVM creation/extension on Linux Servers.
• ● Troubleshoot issues such as High Memory/CPU Utilization, server not reachable, account lock etc.
• ● Implementing Changes and working on service requests.
• ● User Administration and File System Management.

Nov 2015 – Oct 2018 · 2 yrs 11 mos · Noida Area, India

• Administration, Performance tuning and troubleshooting of OSS- RC components. Ensuring smooth functioning of OSS Solaris servers (Database server, Connectivity server) and GUIs Servers.
• Managing OSS RC environments with integrated environments of OSS on blade & SPARC, Unix Application Server (UAS) on Citrix Virtualization, O&M Infra servers (DNS, NTP, LDAP, and SLS), Symantec Netback up, PKS and Windows Application Server (WAS) / OIS server upgrades.
• System administration procedures, including managing local disk devices, managing file systems, managing users accounts/role installing and removing packages and patches, managing system processes and perform necessary techniques for troubleshooting Solaris/Linux environment.
• Implementing SVM, VxVM, SFS, EMC Clarion and OSS RC.
• Managing in failover technique in VCS on High Availability Cluster Sol (HACS) SPARC and Blade server.
• Performing activity on LDAP, DNS, NTP, SMRS and other Configuration on infra Servers.
• Daily Health checkup of OSS servers and weekly OSS server’s offline backup.
• To interact with 3rd party vendor for hardware related issues.
• Use SQL queries in Oracle Database server
• Experience on report development using Business Objects XI.
• Provide Second level Support to resolve Performance related queries of the Customer/MSIP.
• Resolve and track issues related to OSS, BO templates etc. and make required value additions and changes whenever required as per customer requests.
• Ensure compliance to processes and maintain all deliverables.
• Daily Traffic Analysis using Business Objects to find out traffic trends for different types of traffic.
• Hands on delivery experience, solution understanding and ability to quickly adapt / learn new solutions delivery. Strong problem solving skills and analytical ability.
• Persuasive communicator with exceptional relationship management skills with ability to relate to people at any level of business and management.

Jul 2013 – Nov 2015 · 2 yrs 4 mos

• Worked on different UNIX platform like LINUX, Solaris, AIX, and HP, Majorly in Solaris.
• Monitoring of production servers health status and taking the necessary steps based on the problem type by filing a ticket and assigning it to the concerned team or the team person.
• Responding to requests through tickets and emails from development teams to support them in updating various S/W and troubleshooting network and service related problems.
• Troubleshooting day to day issues based on the ticket system and closing the ticket based on SLA.
• User Administration: Creating, deleting, modifying, locking, unlocking and managing user accounts, groups and allotting permissions to them.
• Experience in Filesystem tuning and performance tuning of Solaris servers (by using top, ps, sar etc.).
• Automation of system administrator tasks by using CRON jobs.
• Monitor Events/ Alerts via the AOTS ticketing tool only Connection status, File system full, CPU utilization, etc.
• Coordinate Cross Functional Restoral efforts with Unix-Systems Hosting and Application support
• Act as single point of contact for System Administrators to perform initial impact and Break/Fix assessment.
• Aid in the coordination and execution of vendor hardware replacements Monitor Events/ Alerts via the AOTS ticketing tool Diagnose and resolve complex server reported troubles (Auto-generated and client-based).
• Provide 24 x 7 technical support of the Computer Hardware and OS environment.
• Patching/upgrading/installing the Solaris servers.

Dec 2011 – Jul 2013 · 1 yr 7 mos

• Worked on different UNIX platform like LINUX, Solaris, AIX, and HP, Majorly in Solaris.
• Monitoring of production servers health status and taking the necessary steps based on the problem type by filing a ticket and assigning it to the concerned team or the team person.
• Responding to requests through tickets and emails from development teams to support them in updating various S/W and troubleshooting network and service related problems.
• Troubleshooting day to day issues based on the ticket system and closing the ticket based on SLA.
• User Administration: Creating, deleting, modifying, locking, unlocking and managing user accounts, groups and allotting permissions to them.
• Experience in Filesystem tuning and performance tuning of Solaris servers (by using top, ps, sar etc.).
• Automation of system administrator tasks by using CRON jobs.
• Monitor Events/ Alerts via the AOTS ticketing tool only Connection status, File system full, CPU utilization, etc.
• Coordinate Cross Functional Restoral efforts with Unix-Systems Hosting and Application support
• Act as single point of contact for System Administrators to perform initial impact and Break/Fix assessment.
• Aid in the coordination and execution of vendor hardware replacements Monitor Events/ Alerts via the AOTS ticketing tool Diagnose and resolve complex server reported troubles (Auto-generated and client-based).
• Provide 24 x 7 technical support of the Computer Hardware and OS environment.
• Patching/upgrading/installing the Solaris servers.

Jul 2010 – Dec 2011 · 1 yr 5 mos

• Provided Unix and Windows Operations Support and was responsible for monitoring server consoles (IPMON, DELL IT, Net Backup, DFM, Topper, Site scan and Proof point).
• Escalation Management.
• Call closure with in the SLA and Client satisfaction.
• Raising problem tickets when a backup/storage/Windows/Unix/Exchange server problem cannot be resolved.
• Monitoring UNIX-Windows alerts in console/mail and escalate to their L2 team.
• Resolving and closing low severity tickets.
• User Administration (Reset/unlock password for user accounts, Creating/unlocking user accounts on servers, Running scripts as per requested by users on servers, Processing PAR forms for users for administrative/special access).
• Maintaining UNIX servers Performances (CPU Utilization, Agent Down, and Process Down)
• Resolving Server Errors (Log file error, Memory error).
• File System Issues, Unix Server’s Monitoring Enabling/Disabling.

Feb 2008 – Jul 2010 · 2 yrs 5 mos

• Provided Operations Support and was responsible for monitoring server consoles (IPMON, DELL IT, Net Backup, DFM, Topper, Site scan and Proof point).
• Escalation Management.
• Call closure with in the SLA and Client satisfaction.
• Raising problem tickets when a backup/storage/Windows/Unix/Exchange server problem cannot be resolved.
• Monitoring UNIX-Windows alerts in console/mail and escalate to their L2 team.
• Resolving and closing low severity tickets.