Shani Verma — Software Engineer

● Proven ability to lead and mentor teams, perform Root Cause Analysis (RCA), manage service-level agreements (SLAs), and implement escalation protocols to ensure customer satisfaction. ● Skilled in cross-functional collaboration with Product, Engineering, QA, and Support teams to drive efficient incident resolution and deliver customer-centric solutions. ● Expertise in coding, debugging, performance optimization, troubleshooting methodologies, and building scalable enterprise applications. ●Hands-on experience with C++, C#, Unity3D, SQL, MongoDB, Redis, Docker, Kubernetes, AWS, and other cloud-native tools. ● Strong background in technical documentation, knowledge base creation, RCA reports, and process improvements to reduce downtime and increase efficiency. ● Passionate about leveraging AI-driven solutions and modern DevOps practices to optimize system reliability, reduce MTTR (Mean Time to Resolution), and improve business outcomes.

Stackforce AI infers this person is a Software Engineer with expertise in Healthcare and cloud-native technologies.

Location: Uttar Pradesh, India

Experience: 7 yrs 4 mos