Yogesh Sharma

Operations Associate

Bhopal, Madhya Pradesh, India3 yrs 10 mos experience

Key Highlights

Expert in optimizing operations and driving sales growth.
Proficient in frontend technologies like HTML, CSS, and JavaScript.
Strong background in customer service and problem resolution.

Stackforce AI infers this person is a Frontend Developer with strong customer service skills in the IT solutions industry.

Contact

Skills

Core Skills

It SolutionsBusiness AutomationFrontend DevelopmentCustomer Service

Other Skills

AngularAngular 14Angular CLIAngular MaterialBootstrapBootstrap 5CSS3Cascading Style Sheets (CSS)Customer Relationship Management (CRM)Customer Service RepresentativesCustomer SupportGitHubHTML5JavaScriptMySQL

About

Creating responsive front-end designs for website and web applications using HTML, CSS, bootstrap-5 JavaScript and Angular.

Experience

Mobile guru advance tech pvt ltd

Operation Manager & HR, IT, Sales Head

Dec 2024 – Present · 1 yr 3 mos · Bhopal, Madhya Pradesh, India · On-site

Operations Manager & HR, IT, Sales Head with a strong background in IT solutions, business automation, and digital transformation. Passionate about optimizing company operations, streamlining HR processes, and driving sales growth through technology.
Currently leading HR, IT, and Sales departments at Mobile Guru Advance Tech Pvt Ltd, where I integrate IT strategies with business operations to improve efficiency and team productivity. With expertise in process automation, software implementation, and data-driven decision-making, I ensure seamless operations across multiple departments.

IT solutionsbusiness automationdigital transformationprocess automationsoftware implementationdata-driven decision-making

Satya kabir e-solutions private limited

Frontend Developer

Sep 2023 – Feb 2025 · 1 yr 5 mos · Bhopal · On-site

Expertise in HTML5, CSS3, and JavaScript to develop dynamic and visually appealing

HTML5CSS3JavaScriptFrontend Development

Cetpa infotech pvt. ltd.

Frontend Developer

Apr 2023 – Aug 2023 · 4 mos · Noida, Uttar Pradesh, India · Remote

Expertise in HTML5, CSS3, and JavaScript to develop dynamic and visually appealing websites.

HTML5CSS3JavaScriptFrontend Development

Amazon

Customer Service Associate

Oct 2020 – Feb 2022 · 1 yr 4 mos · Bhopal, Madhya Pradesh, India · Remote

Roles and Responsibilities:
Interacting with US customers via phone, email, chat, or other communication channels to address their
queries, provide product information, resolve problems, and deliver excellent customer service.
Resolving customer complaints, issues, or conflicts by gathering relevant information, investigating the
problem, and finding appropriate solutions in accordance with company policies and procedures.
Provide exceptional customer service to a diverse client base, handling inquiries, resolving issues, and
ensuring customer satisfaction.
Work on a rotational shift schedule, including morning, afternoon, evening, and overnight shifts,
ensuring 24/7 customer support coverage.

customer serviceproblem resolutioncommunicationCustomer Service