Mar 2023 – Oct 2023 · 7 mos · Bengaluru, Karnataka, India · Remote

• Managed ad hoc reviews and fraud investigations using partner communication, daily reporting, and
• direct bank communications.
• Reported on new fraud trends and collaborated with partner platforms and Banking partners, resulting in the business avoiding financial losses.
• Collaborated with all the Fraud Teams to build long-term countermeasures. Prepared standard operating procedures for the EDD team, which improved the strength of our company’s banking partner relations.
• Contributed to and/or led specific projects that reduced fraud-related losses while focusing on providing a great customer experience.

Apr 2022 – Feb 2023 · 10 mos · Bengaluru, Karnataka, India · Remote

• Analyzed the risk associated with new and existing customers based on their KYC.
• Enhanced due diligence on multiple accounts with regard to money laundering and terrorist financing after suspicious transactions were identified.
• Improved the company's dispute resolution process by identifying multiple trends and implementing various processes.
• Facilitated the team's set-up of flagging procedures

Oct 2021 – Mar 2022 · 5 mos · Gurugram, Haryana, India · Remote

• Performing regular account activity review post account opening to mitigate fraud risk.
• Reviewing of transaction alerts on daily basis.
• Focusing on fraud prevention related to ACH, Checks (remote deposits), and Wires, within agreed SLAs, and in line with company policies and procedures.
• Minimizing the risk to the business and the customer with a strong focus on process controls and fraud detection.
• Performing enhanced due diligence, manual ID verification, for end users to gain access to additional services.
• Performing fraud investigations, both internal and potential fraud reported by the partner financial institution(s), and creating a subsequent action plan in compliance with company policies and procedures.
• Identifying and communicating gaps for system improvements to effectively control fraud.

Mar 2021 – Sep 2021 · 6 mos

• I have been responsible for coaching and supervising new hire batches. I pride myself on having developed some of the best investigators in the organization with a consistent high standard of performance and rewards & recognition (R&R) programs across the organization.
• Providing new employees with training and development in Payment Risk Operations' process so they can learn the process and achieve business goals.
• By simulating real-life scenarios, I plan and execute interactive practical training sessions to guide my mentees through complex aspects of the Payment Risk Investigation process.

Sep 2019 – Sep 2021 · 2 yrs

• During my time as an Investigation Specialist, I performed risk analysis, fraud investigations, fraud detection, and fraud prevention to ensure every Amazon transaction was secure. Ultimately, this leads to Customer Trust and long-term Customer Satisfaction.
• Review and take appropriate action on customer chargebacks.
• Examining the account of the customer for any takeover attempts.
• Preventing the use of unauthorized payment methods.
• Took appropriate action, following the identification of fraud patterns and trends, to minimize the risk posed.

May 2018 – Jul 2019 · 1 yr 2 mos · Vishakhapatnam Area, India

• Spearheaded a team of 3 paraplanners in performing Audits and Financial Analysis.
• Usage of Anti – Money Laundering Techniques to identify sources of income.
• Analyze financial data and create financial models for decision support.
• Report on financial performance and prepare for regular leadership reviews.
• Analyze past results, perform variance analysis, identify trends, and make recommendations for improvements.
• Evaluate financial performance by comparing and analyzing actual results with plans and forecasts.

Jul 2015 – Aug 2016 · 1 yr 1 mo · Vishakhapatnam Area, India

• Actively involved in performing Government school audits, Stock audits, and Fixed asset audits.
• Responsible for gauging levels of financial risk within the institution.
• Ensuring that the financial reports and records are accurate and reliable and the assets are safeguarded. Responsible for examining accounts and financial control systems.
• Identifying if and where processes are not working as they should and advising on changes to be made.
• Preparing reports, commentaries and financial statements.
• Liaising with managerial staff and presenting findings and recommendations.
• Ensuring procedures, policies, legislation, and regulations are correctly followed and complied with.
• Verifying assets and liabilities by inspecting the records.
• Communicates audit findings by preparing a final report; discussing findings with the seniors.