Hari Prasad — Product Manager

Identify product issues and drive the resolution of complex issues. • Help resolve the product bugs and deliver solutions. • Replicate the problem in a controlled test environment to isolate the root cause. • Provide full detail in documenting the problem including (when applicable), error logs, screenshots, etc. • Maintains a state-of-the-art subject matter expertise (SME) on existing and planned technologies, including related products and services. • Proactively shares knowledge with internal teams by providing new and updated FAQ solution material. • Sense of urgency. Escalates product issues when appropriate •Maintains a sense of problem ownership' to drive all issues to a successful resolution. • Strives to turn around issues with an efficient. • Capable of juggling a number of priorities and delivering results on time in a high pressure, dynamic environment. • Build appropriate and useful reporting deliverables Excellent understanding of Microsoft SQL Server • Providing support in the form of procedural documentation. Managing multiple cases at one time. • Testing and understand new products. • Attention to detail and good problem-solving skills.

Stackforce AI infers this person is a Backend-focused professional with expertise in product troubleshooting and database management.

Location: Bengaluru, Karnataka, India

Experience: 8 yrs 2 mos