Mary B.

Recruiter

Dubai, United Arab Emirates4 yrs 1 mo experience
Most Likely To Switch

Key Highlights

  • Expert in full-cycle recruitment and strategic hiring.
  • Proven track record in technical support and customer satisfaction.
  • Skilled in talent assessment and executive search.
Stackforce AI infers this person is a Recruitment and Technical Support Specialist in the BPO and HR sectors.

Contact

Skills

Core Skills

Full Cycle RecruitmentStrategic HiringTechnical SupportCustomer Support

Other Skills

Human Resources (HR)Talent AssessmentTechnical AnalysisSoftware TroubleshootingHeadhuntingCustomer AcquisitionRecruitingExecutive Staffing

Experience

Rtc1 recruitment services

Recruitment Executive

May 2023Present · 2 yrs 10 mos · Dubai, United Arab Emirates · On-site

  • RTC-1 (www.RTC-1.com) is one of the leading recruitment firm in the UAE approved by the UAE Ministry of Labour and it is part of the RTC Group (RTCMCUSA) that was established 20 years ago.
  • We offer Permanent Placement, Outsourcing Services, and Overseas Bulk Recruitment Services with a very competitive market service fees. We cater for all positions covering all Industries.
  • Responsibilities:
  • Manage full-cycle recruitment, from understanding client requirements to sourcing, screening, interviewing, negotiating offers, and supporting candidates through onboarding.
  • Liase with Account Managers to understand client needs and deliver qualified candidates efficiently.
  • Draft and post job ads on platforms like LinkedIn, GulfTalent, Bayt, and Dubizzle.
  • Source and engage candidates through job boards, social media, and professional networks.
  • Conduct interviews and assess candidates’ experience, skills, and cultural fit.
  • Coordinate offers and onboarding to ensure a smooth hiring process.
  • Maintain accurate recruitment records and stay updated on market and hiring trends.
Human Resources (HR)Full cycle RecruitmentTalent AssessmentStrategic Hiring

Qualfon

Technical Support Representative

Aug 2021Nov 2022 · 1 yr 3 mos · Cebu, Philippines · On-site

  • Qualfon is a premier US based, Business Process Outsourcing (BPO) company, offering comprehensive 360° customer support solutions designed to elevate businesses.
  • Responsibilities:
  • Provided technical support for AT&T, Tracfone, and T-Mobile, resolving issues related to connectivity, devices, software, and account setup.
  • Monitored product issues, shipping concerns, and subscription discrepancies to ensure timely resolution.
  • Assisted customers with billing, subscription management, plan changes, and loyalty programs, delivering personalized solutions.
  • Promoted product and plan upgrades to boost revenue and enhance customer satisfaction.
  • Collaborated with Supervisors, SMEs, and QA to resolve complex cases and maintain service quality.
  • Participated in ongoing training to stay current on products, policies, and service best practices.
Technical AnalysisSoftware TroubleshootingTechnical SupportCustomer Support

Stackforce found 100+ more professionals with Full Cycle Recruitment & Strategic Hiring

Explore similar profiles based on matching skills and experience