Feb 2024 – May 2025 · 1 yr 3 mos · Bengaluru, Karnataka, India · On-site

• Oversee all operational aspects of the product, including risk management and customer support.
• Establish and maintain standard operating procedures (SOP) for product operations.
• Managing customer onboarding (Know Your Customer (KYC)), transaction monitoring, fraud
• analysis, and financial crime prevention. (FinCrimes)
• Continuously analyzing trends to identify fraudulent patterns and mitigate risks.
• Collaborating with sales and tech teams to minimize fraudulent activities on the platform.
• Achievements:
• Successfully reduced chargebacks and fraud disputes by 75% and with 100% cases won rate
• Received the Best Performer award for April 2024

Dec 2021 – Feb 2024 · 2 yrs 2 mos · Bangalore · On-site

• Handled disputes and collaborated with cyber cells and partner banks to resolve fraud cases and chargebacks.
• Reported suspicious activities to banking institutions.
• Implemented Anti-Money Laundering (AML) procedures and conducted enhanced due diligence
• (EDD) and customer due diligence (CDD).
• Reconciled and Analyzed data weekly and monthly to have an up-to-date and accurate database
• without any pending dependencies.
• Analyzed the data available to implement new strategies for more efficient risk mitigation
• Verified KYC documents for each customer to ensure compliance and accuracy based on entity
• type.
• Ensured complete customer satisfaction by addressing grievances through email and phone
• communications.
• Evaluated risk factors by monitoring daily transactions and patterns and conducting fraud
• prevention checks.

Jun 2021 – Dec 2021 · 6 mos · Bengaluru, Karnataka, India

Jul 2020 – Sep 2020 · 2 mos · Bengaluru, Karnataka, India