Ritwik Jain

Engineering Manager

South Delhi, Delhi, India11 yrs 4 mos experience
AI ML PractitionerHighly Stable

Key Highlights

  • Led a team of 15+ engineers at Nykaa.
  • Spearheaded global expansion of Nykaa as a SaaS platform.
  • Built high-availability systems processing millions of transactions.
Stackforce AI infers this person is a Fintech and SaaS Engineering Manager with expertise in scalable systems.

Contact

Skills

Core Skills

Engineering ManagementSystem ArchitectureAi SolutionsGlobal ExpansionPayments SolutionsSoftware DevelopmentSystem Integration

Other Skills

AI & Data-Driven Decision MakingAndroid DevelopmentCC++CSSCascading Style Sheets (CSS)Data StructuresEngineering Leadership & StrategyGame DevelopmentGlobal Expansion & Strategic GrowthGo (Programming Language)HTMLHigh-availability systemsJavaJavaScript

About

Dynamic Engineering Manager with 9+ years of industry expertise and 2+ years of leadership experience in building and scaling high-availability systems. Adept at leading, mentoring, and inspiring engineering teams to drive innovation and deliver high-impact solutions. Passionate about fostering a collaborative, high-performance culture, ensuring teams stay motivated, aligned, and focused on achieving business objectives. Experienced Engineering Manager leading a team of 15+ engineers at Nykaa, driving large-scale order and returns management with 1M+ daily orders and 99.99% availability. Expertise in microservices architecture, AI-driven solutions, and stakeholder collaboration to deliver scalable, customer-centric systems. Key achievements include reducing on-call frequency and MTTD using LLM-powered AI solutions, spearheading strategic initiatives like Hand-in-Hand Exchange, Quick Commerce, and the Franchise Model, and expanding Nykaa globally by building it as a SaaS platform for international markets. Previously at Razorpay, led a team of 10+ engineers, playing a pivotal role in developing the Instant Settlement Platform, processing crores of transactions within seconds with a highly scalable and resilient architecture. Additionally, spearheaded the Razorpay Capital Engineering ecosystem, successfully onboarding one of India’s largest NBFCs into the lending ecosystem. Expertise in software development, system architecture, and agile methodologies, with a passion for hiring, mentoring, and upskilling engineering talent to build world-class teams. Dedicated to designing robust, scalable, and efficient technology solutions that drive business success.

Experience

Nykaa

Engineering Manager - III

Oct 2024Present · 1 yr 5 mos · Gurugram, Haryana, India

  • Team Leadership & Scale: Leading a team of 15+ engineers, managing the end-to-end lifecycle of orders and returns.
  • High-Scale Order Management: Handling 1M+ orders/day during peak sales with 99.99% availability, ensuring seamless e-commerce operations.
  • AI-Driven Operations: Built an AI solution leveraging LLM models to reduce on-call frequency and significantly improve MTTD, empowering product and business teams.
  • Strategic Growth Initiatives: Led the introduction of Hand-in-Hand Exchange, Quick Commerce, and Franchise Model at Nykaa, involving end-to-end tech solutioning across multiple teams and managing a 10+ engineer team from inception to successful delivery.
  • Global Expansion: Spearheaded the creation of Nykaa as a SaaS platform for e-commerce expansion in regions outside India,
  • Microservices & Architecture: Driving a scalable, high-performance microservices architecture to support business growth.
  • Cross-Functional Collaboration: Aligning engineering efforts with product and business goals, effectively bridging gaps between teams.
Engineering Leadership & StrategySystem Architecture & ScalabilityAI & Data-Driven Decision MakingPayments & FinTech SolutionsGlobal Expansion & Strategic GrowthEngineering Management+1

Razorpay

3 roles

Engineering Manager

Sep 2023Oct 2024 · 1 yr 1 mo

  • Business-Critical Integrations: Led solution design and integration with one of India’s largest NBFCs for Razorpay Capital, ensuring business continuity. Managed a 10+ member engineering team, coordinating with stakeholders to deliver within stringent timelines.
  • Instant Settlement Platform: Built a high-availability (99.999%) system enabling merchants to settle balances within seconds, handling high transaction volumes. Led a team of 5+ engineers to optimize performance and scalability.
  • Team Building & Leadership: Successfully built a high-performing engineering team from scratch, driving key technical decisions and implementations. Improved payment success rates by 25% and onboarded 280+ use cases by integrating services across the company.
  • Scalable Architectures: Developed a high-performance scheduling service in Golang, capable of handling 10,000 TPS with 99.99% uptime. Implemented comprehensive log monitoring and designed a self-served architecture for seamless operations.
  • Cloud & DevOps Excellence: Managed AWS services, integrated Kubernetes (K8s), and established a robust CI/CD pipeline for automated builds, thorough testing, and smooth production rollouts.
Engineering Management

Lead Software Engineer

Promoted

Apr 2022Oct 2024 · 2 yrs 6 mos

  • Manging business critical projects :- To ensure the continuity of business for the Rzp Capital entity, I led the solution design and integration with one of India's largest NBFCs. This involved managing a team of over 10 engineers and coordinating with other team leads and stakeholders. We successfully delivered the project within stringent timelines, ensuring seamless integration and operational continuity.
  • Agnostic platforms : Developed an ERP-agnostic platform designed to synchronize multiple ledger entries such as POs, advances, and bills with any ERP tool available in the market, including Tally and Zoho Books. This platform ensures seamless integration across various ERP systems, facilitating efficient management and synchronization of financial data regardless of the ERP software used.
  • Building the team :- Successfully built a team from inception, taking charge of technical decisions, implementations, and significantly improving the success rate (SR) of payments by 25%. My role was pivotal in integrating our service with various stakeholders within the company and successfully onboarding approximately 280 use cases across Razorpay.
  • Developed scalable and usable architectures :- During my tenure in the Scheduler team of the Platform BU at Razorpay,developed a high-performance service from the ground up using Golang. This service is capable of handling 10,000 transactions per second (TPS) and maintains availability metrics with 99.99% uptime (4 Nines).Implemented comprehensive log monitoring tools to ensure efficient tracking and management of service operations. Additionally, I designed the service to be completely self-served, enabling seamless operation and maintenance.
  • Managing AWS Services :- Integrated the service with K8s and have a well defined CI/CD pipeline to handle all the build functionality, complete testing of codebase and rollover to production.
PostgreSQLGo (Programming Language)KubernetesLeadershipSoftware DevelopmentSystem Architecture

Senior Software Engineer

Nov 2020Jun 2022 · 1 yr 7 mos

Paytm

Senior Software Engineer

Aug 2019Nov 2020 · 1 yr 3 mos · Noida Area, India

  • Handled Backend Rest Services :- Designed and developed REST API’s in JAVA using SPRING MVC and SPRING BOOT framework. Tech stack
  • Developed scalable and usable architectures :- Worked with FASTAG team in order to create the system for how to distribute the Fastag around India. Created the Document handling ecosystem in order to handle multiple documents from various merchants and provide solution accordingly.Worked with Loan team as well as postpaid team to launch various features in Loan side of Paytm.
  • Managing AWS Services :- I had designed the roadmap of how we can efficiently reduce the cost of servers and have successfully reduced it to half with strategies.

Khabri audio platform

Software Development Engineer

Jun 2018Aug 2019 · 1 yr 2 mos · Gurgaon, India

  • Handling the backend tech of Khabri alongwith the research related responsibilities.

Raxa

Software Developer

Jun 2016Jun 2018 · 2 yrs · New Delhi Area, India

  • I have worked on various projects at RAXA.
  • Some of the technology I work on are:
  • Mobile Application- Android development using Java
  • Front end: Sencha Touch An HTML5 and Javascript based framework,HTML,CSS,JS
  • Backend: NodeJS,Java(Hibernate)
  • Database: MySQL,MongoDB
  • Extensive work with AWS services (EC2,EBS,S3,RDS)

Liquidhub

Summer Internship

Jun 2015Jul 2015 · 1 mo · Hyderabad Area, India

  • Worked as a developer on a Big Data project.

Codechef campus chapter

Head

Oct 2014May 2016 · 1 yr 7 mos · JSS ATEN

  • My responsibilities included:
  • to handle the basic functioning of the campus chapter
  • setting competitive coding problems in competitions held by the chapter
  • organizing workshops for algorithms and data structures
  • speaker at all public events held by the chapter

Liquidhub

Summer Intern

Jun 2014Jul 2014 · 1 mo · Hyderabad Area, India

  • Worked as a web developer and developed a social website on JAVA.

Education

JSS Academy of technical education NOIDA

Jan 2012Jan 2016

ESS.ESS.CONVENT SHOOL ,Agra

High School

Jan 2010Jan 2012

St.Peter's College

High School

Jan 2002Jan 2010

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