Jan 2024 – Nov 2025 · 1 yr 10 mos · Bengaluru, Karnataka, India

• Head of Engineering for the Cloud Transition.
• Serving enterprise customers manage their change management journey and have control over transitions.
• Currently leading engineering teams that handle
• (a) External to Cloud (Atlassian ingestion)
• (b) Server / Data Center to Cloud Migration (JCMA, CCMA)
• (c) Liasing with partners such as XBlend, SmartBear for data transition
• (d) Cloud Transition Platform including Lithium platform
• (e) Enterprise Data Portability Features (Sandbox, Cloud to Cloud, Backup Restore & Data Residency)
• (f) Launched FastShift program and Atlassian Ascend program
• Managing teams across Australia, India, US and Europe.

Apr 2022 – Dec 2023 · 1 yr 8 mos · Bengaluru, Karnataka, India

• Head of Engineering for Data Portability.
• Bootstrapped a team in India and also led a team in Australia. Scaled Data Residency support from three regions to 12 regions and improved velocity through automation (reducing hydration from 3 months to under 1 month).
• Also, launched Lithium platform - opinionated workflow management platform for Kafka.
• In addition, launched multiple features in the Enterprise Cloud including Cloud to Cloud data copy, HIPAA, Backup Restore Import Export and advanced Sandbox features.

Jan 2021 – Apr 2022 · 1 yr 3 mos · Bangalore Urban, Karnataka, India

• Bootstrapped a business unit in the pandemic from scratch to launch some cool products helping small business owners and merchants worldwide get quick and easy access to credit through Global Merchant Lending. Responsible for a portfolio of $5B loan portfolio spanning multiple products across 6 countries - Our bouquet of products include the PayPal Working Capital, PayPal Business Loan, Paycheck Protection Program
• Launched PayPal Working Capital in two new countries - France & Netherlands. Also, delivered platform enhancements, delivered tech debt fixes, test automation, multiple feature and compliance releases for US and EMEA Markets.

Aug 2017 – Jan 2021 · 3 yrs 5 mos

• Group Development Manager responsible for a team of 62 engineers, senior engineering managers and architects. I'm accountable for the engineering delivery and strategy for QuickBooks Online Advanced, Intuit's cloud offering for mid markets across web, platform and mobile tech stacks.
• In my current role, I'm focusing on innovation, engineering, operational and product excellence. I'm also a part of Intuit Patent Review Council and have also been passionate about Customer & Care agents through regular "Follow Me Homes", "Customer On a Tap" programs and call centre visits.
• As an engineering leader, I am responsible for advanced features of QuickBooks Online leading a team of highly performing engineers whose technology competency range from ReactJS, Ruby on Rails, Java, Amazon Web Services, Machine Learning and Data Sciences. My team takes pride in end to end engineering - design, development, testing and deployment.

Sep 2015 – Jul 2017 · 1 yr 10 mos

• Senior Development Manager responsible for a team of 20+ engineers handling various products including multiple products within the Small Business Group contributing to the technology infrastructure as well as product features in QuickBooks, our flagship accounting product.
• In my current role, I'm focusing on engineering, operational and product excellence. I'm also a part of Intuit Patent Review Council and have also been passionate about Customer & Care agents through regular "Follow Me Homes", "Customer On a Tap" programs and call centre visits.
• As an engineering manager, I was responsible for -
• (1) Enabling Multi Factor Authentication (MFA) for QuickBooks Desktop connected services, ensuring millions of our small business owners go through enhanced security
• (2) Simplifying for speed - sunset large complex legacy systems such as Intuit Data Services (IDS) that had more than hundreds of 3rd party apps like TSheets, Amex, Square etc and handled millions of data migration flawlessly rolling out the changes to millions of customers
• (3) QBO Care: Improving the engagement rate and reducing customer calls to Care through Machine Learning based recommendations, rolled out in ~90 days from conception to production rollout with 7+% reduction rate in call volumes
• (4) Improving the call center agent experience & customer experience alike through migration of a COTS chat solution to custom solution reducing the agent tools from 4 to 1 rolloing out 25+ different product offerings
• (5) Responsible for enhanced security of QuickBooks Desktop through additional encryption and other security features
• (6) Added upgradeworthy features in QuickBooks 2018 and QuickBook 2017 improving audit trail, searchability as well as cash flow for our small business customers

Jun 2015 – Sep 2015 · 3 mos

• Senior Development Manager, at Intuit India Development Centre, responsible for the Demandforce Business Portal (http://www.demandforced3.com), part of Intuits SBG Offering. Demandforce Business Portal provides a cloud based platform for SMBs to manage customer appointments, run email / postcard / SMS campaigns, manage reputation and partner with other local SMBs.
• Responsibilities include
• Single Point of Contact for the portal development team
• Management of a 6 member SCRUM team that is focused on Quick Response
• On time delivery of product releases involving multiple geographies - SFO, IDC and PEK
• Staffing and mentoring next line technical leads
• Collaboration with Product Management to set future strategy and direction
• Stakeholder management and reporting
• Design and Code reviews across teams

Nov 2013 – Jun 2015 · 1 yr 7 mos

• Currently providing a leadership role to an overall team size of 11 members and managing all aspects of product development including delivery across different releases (865.xx, 866.xx, Fusion R10, R11 and R12) in the business analytics area for multiple products viz. Oracle Enterprise Governance Risk and Compliance, Oracle Taleo Cloud Service
• Reporting directly to Senior Director in Oracle HQ, CA, US and Managing a development team at IDC.
• Handling diverse tech stack including Java, Java EE, Oracle ADF, OBIEE, SAP Business Objects, ODI, etc.
• Handling operations related activities pertaining to the team
• Critical customer escalation managements & provide training for support / sales teams.
• Working with product management for setting up medium and long term directions for the product
• Collaboration with sales and account teams to create sales demos, identifying next generation requirements
• Collaboration with HQ teams and other IDC teams in resolving dependencies
• Resource planning for my team, campus & lateral hiring
• QA & UX collaboration and planning with respective teams for identifying staffing requirements and training

May 2013 – Oct 2013 · 5 mos

• Provided a leadership role to an overall team size of 6 members and managing all aspects of product development including delivery across different releases (10g, 11g PS5, PS6 and PS7) for multiple projects related to Oracle WebCenter Content
• Reported directly to Director and managed a development team at IDC.
• Handled multiple critical projects including Web 2.0 UI release for WebCenter Content, WebDAV Protocol support for Mac / iOS
• Critical customer escalation managements & provide training for support / sales teams.
• Working with product management for setting up medium and long term directions for the product
• Collaboration with HQ teams and other IDC teams in resolving dependencies
• Resource planning for my team, campus & lateral hiring
• QA & UX collaboration and planning with respective teams for identifying staffing requirements and training

Jan 2011 – Apr 2013 · 2 yrs 3 mos

• Working on areas such as Universal Content Management, Information Rights Management and Universal Records Management within the Oracle Enterprise Content Management (ECM) Suite

May 2010 – Dec 2010 · 7 mos

• Worked on areas such as Universal Content Management, Information Rights Management and Universal Records Management within the Oracle Enterprise Content Management (ECM) Suite.

Jun 2006 – May 2010 · 3 yrs 11 mos

• Worked on areas such as JVM Diagnostics, Application Service Level Management, OC4J Based Middleware Diagnostics, Service Level Agreements (SLAs), Service Dashboards, SLM As A Service (SLMaaS), Widgets, Oracle Map Viewer, Spatial Database, End To End (E2E) Diagnostics Tracing, Weblogic Diagnostic Framework (WLDF), Weblogic Monitoring and Middleware Diagnostics Advisor within the Oracle Enterprise Manager Grid Control product

May 2005 – Jun 2006 · 1 yr 1 mo · Greater Bengaluru Area

• Customer : Hutchison 3G UK
• Role: Senior Software Engineer
• Contributed significantly as a lead developer in all phases of the project life cycle from requirements gathering to delivery for multiple projects such as
• Non Management Content Access
• Service Delivery Framework – support for third party applications
• Number and Address Management System (NAMES)
• Pre-Sales efforts for Hutchison 3G Australia

Aug 2002 – Feb 2005 · 2 yrs 6 mos · Bangalore

• Customer : Bank of America
• Role: Software Engineer
• Activities:
• Technical Design, Development, Unit Testing
• Onsite Co-coordinator for BofA Securities Chicago (Apr - Sep 2004)