Aug 2020 – May 2024 · 3 yrs 9 mos · Chicago, Illinois, United States · Remote

• Blue Parachute® is a leading provider of online behavioral therapy lessons for parents and caregivers all over the globe. The company was created by the founder of BYS Autism Therapy Services in the United States – an organization which has more than 450+ clinicians and over 14+ years of experience delivering over a million hours of therapy since it’s opening in the Chicagoland area. Utilizing the experience and skills of a small group of licensed and certified Behavior Analysts (BCBAs), Blue Parachute has been able to successfully aid parents with self-driven, step by step video lesson plans designed to navigate the best possible ways to teach a child meaningful everyday tasks.

Jan 2019 – Sep 2019 · 8 mos · Greater Chicago Area

• CareTree is an online collaboration platform to improve caregiver operations and communication with families. CareTree does this by replacing the paper records in the home health and senior care industries with an online portal that centralizes information and automates communication with care stakeholders (be it the individual, caregivers, family, or doctors). CareTree won the Best New Startup at Chicago Health 2.0 and 1 of 10 startups in North America selected to present at AARP’s 2012 national conference.

Dec 2015 – Jan 2018 · 2 yrs 1 mo · Greater Chicago Area

• Iora Health is a venture-capital backed health care delivery services startup organization redesigning care with a mission to transform healthcare. Iora partners with sponsors like unions, employers, and payers to deliver value based care for a defined population. My journey with Iora was working with their partner Harken Health as a health coach in a primary care setting. My responsibilities include:
•  Collaborating with the team to help actively engage a panel of 900+ members and facilitate the implementation of their customized care plans
•  Motivational Interviewing to facilitate behavior change
•  Rooming patients & taking medical histories
•  Documentation of visits and follow up plans
•  Communication with members in person, in groups, by telephone or video and via electronic
• means
•  Providing patient education on chronic disease management
•  Communicating care plans and pertinent information with the internal Health Center team as well as with other parties participating in the care of the patient
•  Assisting with the coordination of care across the care continuum (including home care, outpatient care, ER care, and hospital care) while maintaining strict patient confidentiality at all times
•  Coordinating with insurance partners to help patients navigate their plans
•  Building an information hub webpage as a resource for peers to keep processes and procedures streamline
•  Various operational tasks to keep center innovative and efficient

Dec 2013 – Dec 2015 · 2 yrs · Advocate Good Shepherd Hospital

• Advocate is the largest health system in Illinois. Advocate diagnoses and treats more cancer than any other hospital or system in Illinois. Six Advocate hospitals have earned Magnet Recognition from the American Nurse Credentialing Center (ANCC). Advocate offers more than 450 sites of care, with 12 acute-care hospitals, including a children’s hospital with two campuses and the state’s largest integrated children’s network. My responsibilities included:
• Ensure coordination of communication between patients and families and medical staff
• Provide patients and families with information on hospital services, procedures and protocols
• Interview patients or families to determine nature of care needed and direct them to the concerned healthcare providers
• Respond to patient inquiries regarding physicians and services
• Post patient demographic and financial entries into predefined hospital database
• Respond to patients’ complaints regarding hospital services and ensure that concerns are handled properly
• Ensure that all concerns and complaints are directed to the concerned personnel with a hospital
• Perform crisis intervention duties with a view to facilitate resolutions
• Schedule meetings with patients or family members and ensure that corresponding physician or hospital staff’s availability
• Effect change within the hospital system to ensure that patient experience is enhanced
• Suggest improvements to present hospital systems in a bid to make the system more workable
• Provide feedback to patients and families regarding their concerns and complaints
• Developed language services programs for healthcare system
• Site training for all language services for all departments and outpatient clinics
• Daily reporting & tracking of each language services demand for inpatients
• Designed tools and processes to better serve patients with language services needs in accordance to the Joint Commission

Nov 2010 – Dec 2013 · 3 yrs 1 mo · Advocate Good Shepherd Hospital

• All office Billing, Scheduling, Filing, Faxing, Insurance verification. Inpatient Rehab Services for Orthopedic, Stroke, Trauma Patients

Jan 2008 – Mar 2010 · 2 yrs 2 mos