Leanne Cade

Director of Engineering

Denver, Colorado, United States25 yrs 8 mos experience

Highly Stable

Key Highlights

20+ years of experience in customer experience leadership.
Proven track record in product development and market launch.
Expert in fostering diverse and inclusive organizational culture.

Stackforce AI infers this person is a Customer Experience Leader with expertise in Fintech and Telecommunications.

Contact

leannecade@google.com LinkedIn

Skills

Other Skills

Business AnalysisBusiness-to-Business (B2B)Change ManagementCompetitive AnalysisConsumer InsightContact Center TechnologyContact CentersContent StrategyContinuous ImprovementCross-functional Team LeadershipCustomer ExperienceCustomer Relationship Management (CRM)Enterprise SoftwareFinancial ServicesGenesys

About

Passionate, results-driven Customer Experience Leader with 20+ years of experience in enterprise and consumer markets. Proven ability to lead product development from conceptualization to successful market launch, while fostering a diverse and inclusive organizational culture. Strategic problem solver with a track record of disrupting the status quo to deliver innovation

Experience

Google

3 roles

Director of Support Operations, Google Home and Health

Feb 2024 – Present · 2 yrs 1 mo

Head of Support Operations, Google Fi

Aug 2020 – Feb 2024 · 3 yrs 6 mos

Head of Support Operations, Google Photos and Android Messages

Aug 2018 – Aug 2020 · 2 yrs

Visa

Senior Director, Customer Engagement Technology

Jan 2016 – Jan 2018 · 2 yrs · Austin, Texas Area

Built and led a global team of product managers and engineers responsible for technology enabling customer care for Visa’s xB+ cardholders, merchants, financial institutions and employees worldwide.