May 2023 – Present · 2 yrs 10 mos

• Improved UI performance through root cause analysis (RCA) to identify performance bottlenecks, leading to the design and implementation of solutions as part of the Net Product Score (NPS) enhancement.
• Developed and improved the UI to support multi-language functionality using Ext JS and Java.
• Developed and maintained an IAC (Infrastructure as a Code) platform, utilizing Kubernetes for running applications, transitioning from EC2 to Kubernetes, and managing containerized environments with Docker.

Jan 2023 – May 2023 · 4 mos

• Facilitated stakeholder meetings to gather requirements and align project objectives with business goals.
• Provided solutions to Fortune 500 clients, such as ExxonMobil, Shell, Mondelez International,
• XPO Logistics, etc.
• Developed automated solutions to consume data sent by credit agency APIs (Dun & Bradstreet, Experian, etc.), and store it in our system, reducing the effort by 80% for the credit analysts.
• Conducted technical design sessions with clients to propose architectural choices, and drafted requirement documents.

Jun 2021 – Feb 2023 · 1 yr 8 mos

• Credit Cloud
• Designed and developed Java cron jobs, automating credit check operations, and streamlining customer notifications.
• Successfully implemented the solution for a major client of the company, providing ongoing support to ensure optimal performance and
• user satisfaction.
• Resolved escalated support tickets from customers related to application functionality.
• Reviewed support tickets daily to prioritize tasks according to urgency level.

Jul 2020 – May 2021 · 10 mos

Apr 2020 – Jun 2020 · 2 mos