Nov 2023 – Dec 2023 · 1 mo · Remote

Sep 2022 – Nov 2023 · 1 yr 2 mos

• Led the Chat Bot and API server team, overseeing technical communication with customers and collaborating with the product team for feature analysis and requirement specification to drive product growth.
• Led reliability team, resolving production incidents, critical bugs and owning the RCA process.
• Successfully migrated the backend cache server from an in-house codebase to a standalone Hazelcast cache cluster.
• Achieved a substantial 300GB reduction in a 4TB MYSQL Database through codebase re-architecture.
• As a team leader, effectively managed and guided a team of 5 individuals, providing technical expertise, conducting code reviews, and ensuring timely completion of features.

Jul 2021 – Aug 2022 · 1 yr 1 mo

• Integrated Zendesk Chat, Whatsapp cloud API and other messaging platforms for enhanced messaging capabilities.
• Utilized RabbitMQ for Microservices communication and employed Grafana and Kibana for monitoring and analysis.
• Effectively executed the migration of deprecated EBS(Elastic Beanstalk) to the latest stable EBS for Node.js project.
• Resolved Node.js project memory leaks using DataDog & Chrome Inspector, reducing daily memory footprint from ~430 MB to ~20MB in one case.
• Successfully resolved multiple production incidents and conducted RCAs to enhance system reliability.

Feb 2021 – Jul 2021 · 5 mos

• Concepts That I worked on:
• 1. SAML 2.0 based SSO ( Specifically with Azure AD )
• AWS Technologies that I have worked on:
• 1. EBS
• 2. Code Pipeline

Jul 2019 – Jan 2021 · 1 yr 6 mos · Bengaluru, Karnataka, India · On-site

• Worked Extensively with MERN tech stack, implementing a microservice architecture for scalability and flexibility.
• Implemented seamless integration with Facebook and Zendesk Ticketing system using RabbitMQ's robust Pub-Sub architecture, while ensuring secure and efficient login functionality through OAuth 2.0.
• Independently developed a new pricing version of the product, implementing feature restrictions based on different plans, and introduced a new pricing plan using Chargebee as the payment provider.
• Developed SAML 2.0-based SSO login for seamless authentication and user management with Azure AD.
• Deployed CloudWatch agent on AWS EC2, established code build pipeline with unit test integration on GitHub, and configured deployment process on AWS Amplify and AWS Elastic Beanstalk using Codepipeline.
• Implemented data synchronization from MongoDB documents to an Elasticsearch server.

Jan 2019 – Feb 2019 · 1 mo · Bengaluru, Karnataka · Remote

• Created a few CRUD APIs on SQL Database.
• Here I was part of the Kommunicate team.

Jun 2018 – Jul 2018 · 1 mo · Bengaluru, Karnataka, India · On-site

• Worked on Kommunicate, a Bot-Human Hybrid Chat Support Platform contributing to the active product development and research, building new features, improving the existing product by building a Chat-Bot service.
• Implemented a Chatbot using Rasa Framework, incorporating a multiclass classification algorithm for efficient and accurate conversation handling.
• Developed robust REST APIs using Flask and implemented secure data backup by utilizing Amazon S3.