Prateek Chandra

Operations Associate

New Delhi, Delhi, India7 yrs 10 mos experience

Highly StableAI Enabled

Key Highlights

Specializes in recruiting Full-Stack Software Developers.
Expert in bridging technical teams with engineering talent.
Hands-on experience with scalable application development.

Stackforce AI infers this person is a Full-Stack Technical Recruiter with expertise in software development and operations management.

Contact

Skills

Core Skills

Operations ManagementCustomer Service

Other Skills

AuditingCC++CKYCRClosureCommunicationCore JavaCustomer Relationship Management (CRM)DeduplicationDocumentationExternal AuditsFull-Stack DevelopmentGalaxyGenerative AIHTML

About

I specialize in recruiting Full-Stack Software Developers who build scalable, high-performance applications with hands-on experience & skilled in React, Angular, Node.js, Java, Spring Boot, PostgreSQL, and zustand I act as a bridge between technical teams and top engineering talent. What I Do: 🔍 Source & evaluate full-stack engineers (junior to architect level) 🤝 Partner with CTOs, Engineering Managers & Founders

Experience

Galaxy.ai - #1 all-in-one ai platform

Operations

Jan 2026 – Present · 2 mos · On-site

Sammaan capital limited

2 roles

Operations Team Member

Aug 2024 – Sep 2025 · 1 yr 1 mo · Gurugram, Haryana, India

Loan support operations

Jan 2018 – Aug 2024 · 6 yrs 7 mos · Gurugram, Haryana, India

Review, reconcile and publish MIS for the payment receipts by validating through online reports.
Quality Control check of the files posts disbursement according to the checklist for Home Loan and Loan against Property.
Worked within the Audit team for statuary audits complying with the audit requirements.
Managed customer service requests through Galaxy CRM and Microsoft Dynamics 365 CRM.
Prepared list of documentsfor the Active/Foreclosed cases.
Updated standard operating procedures(SOPs) using stakeholder, customer, and employee input and feedback resulting in
clearer and more useful instruction for users.
Provided excellent support to customer care to maintain and improve customer relations, strengthen loyalty and increase
service sales.
Implemented processes that simplified procedures and reduced average processing time.
Conducted root cause analysisin deficient areas to identify and resolve central issues.

Quality ControlCustomer Relationship Management (CRM)Microsoft Dynamics 365 CRMStandard Operating Procedures (SOPs)Root Cause AnalysisOperations Management+1

Viven infomedia pvt. ltd.

Digital Marketing Intern

Apr 2017 – Sep 2017 · 5 mos · New Delhi, Delhi, India

Intern for a nationwide writing talent hunt campaign called the LAUNCHPAD for product Kahaniya.com

Ephemeris content labs llp

Campus Ambassador

Feb 2017 – Mar 2017 · 1 mo · Delhi, India

Top 100 performing Brand Ambassadorsfor the Engage
Increased customer engagement through social media marketing and prepared activity reports.
Utilized websites and social media to promote campuslife, events, and opportunities.