Mar 2022 – Aug 2023 · 1 yr 5 mos · Bengaluru, Karnataka, India · Hybrid

• Led multiple engineering charters, including Catalog Engineering, Growth, SEO Engineering, and New Initiatives. Owned and maintained critical services such as Product Onboarding, Pricing, Discounting, and User Segmentation, ensuring smooth operations and scalability.
• Key product deliveries:
• ✔️ Spearheaded the development of an in-house CMS, enabling the creation and hosting of 400+ web pages, streamlining content management.
• ✔️ Designed and launched a widget service for enhanced product discovery, leading to organic lead acquisition and expanded shopping ad placements.
• ✔️ Implemented key features like Auto Coupon Application, Graded Coupons, and PSI enhancements, driving a 13% increase in order completion, a 30% boost in average order value, and a 3X increase in organic traffic.
• System & performance optimization:
• ✔️ Re-architected the user segmentation service, achieving 60% faster segment updates while accommodating a 3X increase in overall segments.
• ✔️ Led technical initiatives such as Observability Metrics and Circuit Breakers, optimizing performance with significant p99 and mean latency improvements.
• ✔️ Successfully executed a cost optimization project, reducing annual Redis costs by $240K.

Jun 2021 – Feb 2022 · 8 mos · Gurugram, Haryana, India · Hybrid

• Led the charter for Supply-Side Technologies, overseeing all aspects of the driver and fleet operator journey within the Oye Rickshaw ecosystem.
• Key contributions:
• ✔️ Delivered multiple functional products for automated self-onboarding of drivers and fleet operators, enabling seamless verification, regulatory compliance, and validation with zero human intervention. Also built solutions for cross-referral programs, user query management, and resolution workflows.
• ✔️ Led precision improvements in location data, route optimization, and ETA calculations for pickup and drop services, enhancing operational efficiency and customer experience.
• ✔️ Spearheaded optimizations for driver app battery consumption, improving device performance and usability.
• ✔️ Streamlined collaboration between Product Management and Design teams, ensuring smooth, high-quality, and timely product deliveries.
• ✔️ Drove engineering best practices, including improvements in development workflows, sprint planning, production issue visibility and resolution, and org-level hiring strategies.

Oct 2020 – Jun 2021 · 8 mos

• Led the Student Success, Gamification, and Internationalization charters, overseeing a team responsible for enhancing student engagement, retention, and global expansion. Focused on building scalable, high-impact solutions while fostering a strong engineering culture and aligning technology with business objectives.
• Key Responsibilities & Impact:
• ✔️ Owned and scaled the Gamification charter, evolving it from an early-stage feature into a core engagement driver with leaderboards, streaks, and competitions that improved student participation.
• ✔️ Led the development and rollout of Internationalization (i18n) as a platform, enabling seamless multi-language support and localized content to drive international expansion.
• ✔️ Defined and executed the technical roadmap for post-subscription student engagement, collaborating with cross-functional teams in Product, Design, and Business to optimize conversion and retention.
• ✔️ Drove engineering best practices, ensuring scalability, reliability, and observability, while mentoring engineers on system design and architecture.
• ✔️ Established processes for team collaboration, sprint execution, and technical decision-making, improving efficiency and delivery timelines.
• ✔️ Championed automation and process improvements, streamlining workflows such as certificate shipment, reducing manual effort, and improving operational efficiency.
• 🏅Recognition & Awards:
• 🏆 Circle of Excellence Award – Recognized for contributions beyond engineering, including cross-functional collaboration, leadership in strategic initiatives, and driving innovation across teams.

Aug 2019 – Sep 2020 · 1 yr 1 mo

• Joined as the second member of the engineering team and played a proactive role in designing, developing, and delivering multiple core functionalities. Worked closely with the CTO and senior leadership across Technology, Product, Sales & Marketing, Curriculum, and Operations to translate business needs into scalable product solutions.
• Key Responsibilities & Accomplishments:
• ✔️ Owned the Payments & Renewals modules, designing and implementing a multi-currency payment ecosystem by integrating multiple payment gateways to support both one-time and subscription-based payments across different geographies.
• ✔️ Developed the Coupons & Discounts system, enabling flexible, multi-tiered discounting within the payments workflow.
• ✔️ Designed and built a reverse integration framework to enable cross-selling of products through e-commerce platforms such as Amazon, CRED, and Groupon.
• ✔️ Created a Gamification Engine, introducing features like global weekly contests, milestones, levels, and rewards-based user journeys, enhancing platform engagement.
• ✔️ Designed and implemented core infrastructure modules, including:
• ⦿ Communication systems for seamless internal and external messaging.
• ⦿ Third-party integration framework for collaborating with platforms like Salesforce and Slack.
• ⦿ Queue services to manage asynchronous workflows efficiently.
• ⦿ Real-time event-based notifications using Firebase, supporting both 1:1 and 1:N class formats.

Nov 2018 – Aug 2019 · 9 mos · Mumbai, Maharashtra, India · On-site

• Contributed to the end-to-end development of new features and products while also playing a key role in the infrastructure team, leading the migration from a monolithic to a microservices-based architecture.
• Key responsibilities & accomplishments:
• ✔️ Designed and developed multiple features, including Community, Trucking, Inventory Control & Pricing, Media Mentions, Freight Rate Management, and Freight Search Prioritization.
• ✔️ Built an automated content aggregation tool to scrape industry-relevant news and announcements from multiple data sources, generating ready-to-publish summaries with source attribution.
• ✔️ Led the migration of a monolithic system to a microservices architecture, ensuring each service had its own database for better scalability and maintainability.
• ✔️ Managed a database migration from MongoDB to PostgreSQL, enabling better handling of relational and transactional data while splitting the monolithic database into multiple service-specific databases.

Mar 2018 – Nov 2018 · 8 mos · Gurgaon, India

Oct 2016 – Mar 2018 · 1 yr 5 mos · Bengaluru Area, India

Jun 2015 – Oct 2016 · 1 yr 4 mos · Chennai Area, India

• Worked as a Software Developer involved in developing new Mobile Banking product. It was a hybrid application built using Java, Ibatis, Oracle and JQuery mobile and Cordova.