Jan 2024 – Jan 2025 · 1 yr · Bengaluru, Karnataka, India

Jun 2022 – Jan 2024 · 1 yr 7 mos · Bengaluru, Karnataka, India

Oct 2019 – May 2022 · 2 yrs 7 mos · Greater Bengaluru Area · Hybrid

• Shield team: Core of the Shield is a decision engine, which also stores data for customer profiling. Based
• on the customer profile it gives decisions on different business use-cases both in pre-order (cart limit check,
• COD enable, payment, reseller detection) and post-order scenarios (Order return approval, nudges).
• · Designed and implemented nudges framework for effectively messaging (Nudge) the customers for
• different use-case to improve post-order experience and decrease the chance of order cancellation.
• Worked with the program manager and stakeholder teams to drive the initiative. This helped in raising
• customer awareness and decreased cancellation and return percentage in post-order journeys.
• · Drove the NFR, owned the alerts and improved Shield performance. Prepared team for high load during
• sales (May sale, Independence Day, Big Billion Day sales).
• · Mentored juniors, Helped new team members in ramping up. Added wiki, tech blogs, took KT in and
• across the team. Added live dashboards for business perspective.
• Customer Service: CS team handles all the customer service requests for Flipkart. As part of the CS
• team worked following:
• · Design and implement support for relationship managers to take up a particular order and hand-hold
• the customer through the entire journey.
• · Dynamic rule-based Incident Journey Score to measure ‘Customer Anxiety’ for every incident and on
• the basis of that predict the likeliness of an incident getting escalated.

Jan 2018 – Aug 2019 · 1 yr 7 mos · Greater Hyderabad Area

• Office has the biggest code base (over 700GB) in the World with approx 300 commits per hour. Whole code base takes approx 5-6 hrs to build, so implementing a gated system is not possible. Build Break Management (BBM) Team in Office Engineering Team is responsible for keeping the main branch healthy by backing out faulty commit if the build fails.
• As part of the BBM team delivered following features:
• Designed a config based parser to scrub build logs to find the errors and publish them.
• Developed BuildBreakProcessor module for processing the build graph to pin point the failure and find the list of suspect commits.
• Developed AutoBackout module to automatically backout the culprit commits

Jan 2016 – Jan 2018 · 2 yrs · Bengaluru Area, India

• 1. JioMoney (Financial Innovation Group): JioMoney is a digital wallet app released by Reliance Payment Solutions Limited .
• i. As a Backend developer in Couponing team in JioMoney worked on different aspects:
• ii. Partially designed merchant portal CMS (Coupon Merchant Service). CMS is responsible for on-boarding of new merchants (advertisers), creating coupons target audience by creating campaigns.
• iii. Implemented Flash Coupons functionality. Flash coupons are special set of coupons which are targeted by tracking users activity.
• iv. Worked on Brand Coupon Integration. Brand coupons will be released soon for all Reliance retail chains and have a goal of importing all brands that sell their product through Reliance retail stores.
• v. Worked on NearBy coupons. NearBy coupons are another special set of coupons that gets automatically allocated to JioMoney users when they come close to a merchant store.
• 2. Jio Cloud Service (JCS): JCS is a secure cloud services platform similar to AWS. Briefly worked as part of Identity and Access Management (IAM) Team, before moving to JioMoney.
• i. Designed & setup zmq based real-time log pipeline for IAM
• ii. Designed & setup ELK based logging pipeline for IAM.

Jan 2015 – Jan 2016 · 1 yr

• SDE II February, 2015 - August 2016
• RevX is a performance marketing platform that lets you re-engage with your mobile app users with personalized ads across leading RTB and social media channels. It provides unparalleled transparency and control over segmentation, media and pricing strategies. RevX reactivates your dormant app users with personalized offers, improve app conversion rates by targeting active users or sell more products to your loyal customers.
• As part of the Data team, partially designed & monitored Hadoop data pipeline to collect, crunch, process & store user data, campaign performance and billing related data from logs.
• As part of the Adserving & Audience Team in RevX worked on integration of different SSP’s like BidSwitch, MobFox, Pubmatic, Rubicon, Cheetah etc to improve ad-inventory.
• Worked on various performance improvements and dealt with production issues.

Jan 2012 – Jan 2014 · 2 yrs · Bangalore, India

• Management Scalability Team in VPlex:
• · EMC VPLEX is a virtual computer data storage software that implements a distributed virtualization layer within and across geographically disparate Fibre Channel storage area networks and data centers.
• As a part of Management Scalability Team in Vplex worked in VPlex firmware to improve the overall performance and helped it to scale beyond its current limitations.
• DPM Automation Team:
• · Automated several features of project successfully.
• · Solved several types of Critical and major issues when Automation Regression ran in production environment.
• Insight on checkins, Perforce Project:
• · Done research and analytics on the data available in perforce checkins with an aim to improve the software development life cycle.
• · Worked on finding the developers who have created more bugs and who solved more bugs and based on that suggesting the improvements.
• · Also worked on finding file hotspots, and based on that suggesting code review.
• POC on Integration of Redmine with Oracle Database.