Aug 2021 – Aug 2023 · 2 yrs · Remote · Remote

• As a senior account manager at Oracle NetSuite, I am responsible for building and maintaining relationships with key clients in the tech sector. I work closely with my clients to understand their business needs and objectives, and provide strategic guidance on how NetSuite's ERP, CRM, and e-commerce solutions can help them achieve their goals.
• Some of my key responsibilities include:
• Developing and executing account plans to drive revenue growth and increase customer retention
• Leading regular account reviews with clients to assess performance and identify areas for improvement
• Collaborating with cross-functional teams to ensure customer success and satisfaction
• Identifying and pursuing upsell and cross-sell opportunities with existing clients
• Serving as the primary point of contact for my clients, and ensuring that all issues and inquiries are resolved in a timely and satisfactory manner
• Working tirelessly to ensure customer satisfaction
• Managing over $10M is customer accounts
• Customer footprint growth.
• I am passionate about helping my clients to succeed and thrive, and am committed to delivering the highest level of service and support. If you're looking for a strategic partner who can help you to transform your business with cutting-edge cloud technology, let me know!

Sep 2018 – Aug 2021 · 2 yrs 11 mos

• In this role, I was responsible for driving revenue growth and building strong, long-term relationships with our valued customers.
• Key Achievements:
• Consistently exceeded annual sales targets, delivering an average of 102% of quota year over year.
• Collaborated with a high-performing sales team of 15 professionals, fostering a collaborative and results-driven culture.
• Developed and executed strategic sales plans to penetrate new markets and expand our customer base, resulting in net new logos within the first year.
• Successfully negotiated and closed several multimillion-dollar deals with major enterprise clients, including Fortune 500 companies, driving significant revenue growth for the organization.
• Implemented a customer-centric approach to sales, focusing on understanding customer needs and providing tailored solutions that align with their business objectives.
• Conducted regular business reviews with key accounts, identifying upsell and cross-sell opportunities to maximize customer lifetime value.
• Collaborated closely with the product development and marketing teams to gather customer feedback, shape product roadmaps, and launch targeted marketing campaigns that effectively communicated the value proposition of our solutions.
• Played a pivotal role in driving customer success and satisfaction by ensuring seamless implementation and onboarding processes. Retained 100% of all of my customers.
• Throughout my tenure at SumTotal, I had consistently demonstrated strong leadership skills, an in-depth understanding of the HCM industry, and a genuine passion for helping organizations optimize their talent management strategies. I take pride in the trust and partnerships I have built with our customers, and I am committed to driving their success through innovative solutions and exceptional service.

Jan 2018 – Sep 2018 · 8 mos · Costa Mesa

• Obtain 100% retention rate with enterprise and mid-market clients.
• Align KPI’s within my client’s organization’s long-term strategic objectives around client success & retention, revenue growth and decreasing churn.
• Identify up sell opportunities based on needs of the client.
• Inform and report account status up to the CEO throughout onboarding, implementation and ongoing support.
• Create and manage processes used by client facing support teams to achieve superior results.
• Offer superior communication, presentation, and client management skills.
• Deliver reports to clients earlier than expected.

Jul 2017 – Jan 2018 · 6 mos

• Working with companies to identify, define, prioritize, and implement new system functionality.
• Establish a trusted/strategic advisor partnership with clients and drive continued value and client satisfaction.
• Expand the current partnership by selling additional modules.
• Developed a knowledge base for the entire Paychex suite of products.
• Working with all internal teams to create a cohesive partnership between sales, implementation, support and service. Establish new processes to improve internal operations.
• Maintained and increased client retention by 10%.
• Maintained a response rate of under 24 hours for all accounts.
• Prospecting for new business while leveraging current partnerships to strengthen Paychex’s market share.

Dec 2015 – Jan 2018 · 2 yrs 1 mo

• I help organizations through out the entire country strategize how to streamline their back office processes.
• I analyze the customer needs and interests and help educate them on compliance changes.
• I present our 100% SaaS solution (Paychex Flex) to C-level executive, HR professionals, CPA's, Bankers and Health Insurance Brokers.
• I prospect for new clients via the telephone, LinkedIn, Twitter, direct mail, seminars, current client visits, or other local marketing programs.

Jan 2016 – Dec 2017 · 1 yr 11 mos · Anywhere

• The host of the weekly Twitter Chat where we do Q&A with sales experts. All guests are asked multiple questions where they give their opinion and engage with the other individuals in the chat. These chats can benefit any person wherever they're at in their professional sales career.
• Join the conversation every Tuesday at 9AM PST at #SalesHackerChat on Twitter.
• @SalesHacker - @Barat57

Jul 2014 – Dec 2015 · 1 yr 5 mos · Santa Monica, CA

• Organizations around the globe rely on Cornerstone OnDemand’s unified talent management solution to impact every aspect of the employee experience anytime, anywhere. From recruiting, training and development, and performance management, to succession, workforce collaboration and more, our cloud solution helps people to make their best work performance even better – which ultimately translates into greater business results. Learn how Cornerstone can help your organization get to know its talent better, increase employee engagement, and facilitate where and how work really gets done today at www.csod.com.
• CAD/Corporate Account Developer = Business Development Representative
• 2015 Q3: 133% of overall quota - Generated $5.2M in pipeline
• 2015 Q2: 129% of overall quota
• 2015 Q1: 120% of overall quota
• 2014 Q4: CAD of the quarter
• 2014 Q4: 125% of overall quota
• 2014 Q3: 114% of overall quota
• CAD of The Month: September & October
• Achieved CAD of Q4 2014 by generating over $4.2 million in qualified sales pipeline.
• Exceeded Q3, 2014 by 113% of quota; Q4, 2014 with 125% of quota exceeded and Q1, 2015 with 120% of quota exceeded.
• Coached new CAD’s to obtain higher levels of productivity and demonstrated ‘best practices’.
• Established partnership with four different regional sales managers and worked side by side in creating business.
• Penetrated markets that had not been touched before and established the Cornerstone brand as a leader in the space.
• Facilitated open lines of communication between direct and indirect mangers and myself to create best working environment.
• Extensive knowledge of Salesforce & LinkedIn
• Prospect into Enterprise accounts via cold calling, email, LinkedIn and Twitter.

Feb 2014 – Jul 2014 · 5 mos · Greater Los Angeles Area

• T3Leads is the premier Internet destination for quality leads and marketing opportunities.
• Managed over 100 accounts from all over the world via phone, email, Skype, LinkedIn and Facebook.
• Identifed potential accounts and found the best way to reach the webmaster and/or company.
• Analyzed and interpreted account data to identify fraud and unexpected account activity.
• Continually manage accounts to verify that they meet compliance.
• Evaluated current and past accounts and established a plan of action to drive more revenue.

Jan 2013 – Jan 2014 · 1 yr · Ingolstadt, Germany

• Played and coached while being fully emerged in the German culture.
• Demonstrated a positive attitude towards teammates, youth players, opponents and the game.
• Collaborated with the coach and VP to ensure a successful season and future.
• Taught English through Berlitz Language school

Jan 2011 – Jan 2012 · 1 yr · 2360 Townsgate Road Westlake Village, Ca 91361

• Sold exclusive gym memberships to exclusive clientele.
• Marketed the company in various ways including; internet, social media, events and referred calling.
• Planned and attend weekly marketing events, setting up and tabling the events.
• Worked directly with clientele to exceed their expectations with face to face and over the phone contact.
• Trained new employees on day to day tasks and overlooked their selling techniques.

May 2010 – Sep 2011 · 1 yr 4 mos · Moorpark, California

• Achieved multiple contracts with senior living facilities to join our network of facilities.
• Answered questions over the phone and via email to customers and clients.
• Used HTML to mass import URL’s for social bookmarking sites.
• Perfected the use of Excel, Word, CuteRank and other programs used to optimize and maintain website ranking.
• Achieved the ranking of #1 organically on Google, Yahoo and Bing for sites with strong keywords.

Oct 2009 – May 2010 · 7 mos

• Collaborate with CEO to develop comprehensive marketing strategies.
• Create social networking profiles and use them on an hourly basis for marketing.
• Communicate with celebrity publicists, managers and agents about doing future business.
• Track communication with users in Excel documents.
• Respond quickly to customers and other employees.

Feb 2006 – Sep 2006 · 7 mos

• Assisted managers in answering customer questions and organizing the store.
• Self-starter in product clean ups and product placement.
• Obtained great customer service experience and experience working with all types of customers.