Jun 2018 – Jun 2021 · 3 yrs · Hyderabad Area, India

• Working on WAN and LAN Networking Troubleshooting L2And L3 issues escalated by customers.Alarm Monitoring L2/L3incidents with Netcool and Solar Winds.Tools:Remedy Incident Management Major Areas:Routing and switchingCisco Router series: 2900 Series, 3600 Series , 4000 Series, 6500 Series.Core and Distribution Layer switchesFirewall Monitoring ( Cisco ASA, Checkpoint)Good Understanding on Network ArchitectureMPLS and BGP protocolsNetwork Operation Center ( NOC Engineer) with Global ISP1. Monitoring of Alarms in Solarwinds and Netcool of Network Infrastructure of Telstra ISP ( Australia ) with Common wealth bank of Australia client2. Working on Alarms and raising incidents based on priority’s from P1 to P4 in BMC Remedy tool.3. Troubleshooting of OSPF, EIGRP, BGP alarms such as link down, flapping issues, neighbor down issues and Riverbed WAN optimizer.4. Performing end to end tasks on Installation, Configuration, Troubleshooting of Cisco Routers (ISR & ASR) such as Cisco 1861 and Cisco 2800, 3800, 2900, 3900, 3900E, 7200 and 7600 series routers5. Having hands on experience on Cisco catalyst switches series such as 2960, 3560-x series, 3750, 3750-E series, Cisco Nexus 3750-E series, 4500, 4900 ,6500, Cisco Nexus 7000 series6. Good Understand and ability to install, configure and troubleshoot layer 2 protocols such as VLAN and Trunk, VTP protocol, STP protocol, portfast, BPDU guard, RSTP protocol, PVST, Etherchannel, Port security, Error Disable Recovery.7. Experience in handling wireless link controllers and able to handle wireless access points on the bank and admin sites of banks8. Good knowledge on Cisco Meraki switches/AP & Avaya switches9. Good understanding on ITIL process like incident management, change management and project management methadology’s10. Having good understanding on server operating system such as windows server (2008, 2012, 2016 and Linux server operating systems line Redhat Enterprise linux versions, Ubuntu, Centos.

May 2016 – Apr 2017 · 11 mos · Hyderābād Area, India

• 1.Installation, Configuring , Maintaining and Troubleshooting of Cisco 2600, 3600 series Routers2.Sound Knowledge on Dynamic Routing protocols RIP Version 2, EIGRP, OSPF , BGP protocols3.Good knowledge and hands on experience on Access control list both Standard and Extended, NAT and PAT concepts.4.Installation, Configuring, Maintaining and Troubleshooting of Layer L2 and Layer 3 Switches series such as 2950, 2960,3550,3560,3750,4500 Cisco catalyst switches series.5.Having hands on experience on implementation of switching concepts such as VLAN, TRUNKING, DTP protocol, VTP protocol, Inter VLAN Routing both methods such as Router on a Stick Method and method of dynamic management of VLAN and intercommunication.6.Configuration and Troubleshooting of Port security in switches.7. Deep knowledge and Troubleshooting experience of switches redundancy protocols such as STP, Etherchannel, Spanning tree Portfast ,BPDU Guard and filter , Uplink backbone fast , RSTP, Switched port Analyzer concepts.9. Good Understanding on WAN Technologies such as Leased lines, Frame Relay, Metro Ethernet – WAN, MPLS, VPN, Cable – DSL – VSAT, VPN over Internet.10.Hands on experience on Network Monitoring tools such as Wireshark, Solarwinds and Nagios XI11.Hands on experience on configuration and Troubleshooting of First Hop Redundancy protocols such as HSRP, VRRP, GLBP.12.Ability to implement Network security features like Enhanced Router Security, configure and verify local Authentication, Configure AAA Authentication( Radius server) and verify AAA Authentication.13. Maintained security systems with Quick Heal Terminator firewall and Kaspersky End Point Security Antivirus14. Configuration and installation of basic application like email accounts with Microsoft Outlook 201615. Good understanding and Trained on Microsoft Azure Cloud platform as IAAS service.16. Good Understanding on VPN Technologys such as Point to site, Site to site, Remote site VPN.

May 2012 – Apr 2016 · 3 yrs 11 mos · Hyderābād Area, India

• • Worked as a Network Monitoring Engineer • Network processing, centralized and distributive network connection• Installing, configuring and administering network technologies• Ample knowledge in Windows 2008 and Windows 2012 Server\Linux Server• Active directory management, NTFS security, disk quota management• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, RARP, FTP, TFTP). Network processing, centralized and distributive network connection. Receive, verify and respond to alert from monitoring systems and escalate to 3.Next Level System Administration Team as per SLAs. Monitoring Network using various tools like Nagios, MRTG. Installing and maintaining various Cisco devices (Routers, switches & ASA Firewalls). Implementing, maintaining and troubleshooting various VPN Technologies like IPSec site-to-site VPN, Remote access VPN, Web VPN, SSL VPN in Cisco ASA, Fortigate and Sonic Wall firewalls. Performing connectivity testing (Trace route by port) using tools like TCPING, Tcp traceroute

Aug 2011 – May 2012 · 9 mos · Hyderabad Area, India

• • Handling L1 issues related to Windows, Linux, Network and Security, Cloud, Hosting and databases within SLA• Handling server down issues(dedicated servers and virtual machines) and other P1 tickets• Receive, verify and respond to alert from monitoring systems and escalate to Next Level System Administration Team as per SLAs• Receive support calls from clients, log a ticket on behalf of the client and work.• Perform initial daily-check lists for server related issues• Preparing MIS reports for enterprise customers• Generate trend reports from the alerts received and share with System Administration Team.• Follow escalation charts to timely escalate the issues. • Generating and creating daily work reports and sending it across to concerned authority. • Possess basic knowledge of managing and administering for Windows / Linux / Unix Server Operating Systems.• Troubleshooting Windows RDP, IIS, Active Directory, FTP, User administration, user password recovery and other server administration L1 issues.• Troubleshooting network latency and network unreachable issues and coordinate with network security team to analyze issues related to opening ports,• Worked on CPanel, WHM, Plesk, website panel and other control panels.• Worked on monitoring systems like Nagios.• Familiar with backup tools like data assurance.