Kushal Dubey — Customer Success Manager

4+ years of IT experience in Application Support (4 years of experience with Integrated Logistics Companies and Investment Banks – AP Moller Maersk, Credit Suisse). Primarily working in an Application Support profile with strong ownership of production stability. Having sound knowledge of SQL & UNIX commands, shell scripting, incident management tools like ServiceNow, SQL Server, and monitoring tools like Grafana, Kibana, and Datadog. Served as the Technical Lead for the Change Management team, responsible for raising, planning, coordinating, and implementing changes in collaboration with DBA and infrastructure teams. Managed and executed 1-day and 5-day DR plans. Hands-on experience in resolving high-critical P1 and P2 incidents, ensuring minimal business disruption. Incident and Request Management with strong problem-solving and RCA capabilities. Extensively leveraged my skills in triaging critical issues and reducing manual efforts through automation.

Stackforce AI infers this person is a skilled Application Support Specialist with a focus on automation and incident management in IT.

Location: Bhopal, Madhya Pradesh, India

Experience: 4 yrs 7 mos