Apr 2023 – Oct 2024 · 1 yr 6 mos

• Create and implement effective program strategies that align with the organization's goals and objectives.
• Oversee the budget for the program, ensuring that funds are allocated appropriately and used effectively to meet program goals.
• Ensure that program objectives are met, including meeting program timelines, deliverables, and budgets.
• Evaluate the effectiveness of the program and makes necessary changes to improve program outcomes.
• Develop and implement program policies and procedures to ensure compliance with all relevant laws and regulations.
• Collaborate with other departments within the organization to ensure that the program is aligned with overall organizational goals and objectives.
• Communicate program progress to stakeholders, including senior management, and other stakeholders.

Apr 2022 – Apr 2023 · 1 yr

• Individual Performance Management: Set individual goals and targets for the team and team members
• Drive Competence and Career Management: Develop plans for individual / team development connected to business need
• Manage Pay, Rewards & Recognition
• Manage compliance violations: Proactively encourage employees to Speak Up and report any concerns of potential violations
• Translate MA/BA/GF strategies into unit strategy and actions:
• Resource and Workforce planning and recruitment
• Accountable for all financial transactions connected to own operational unit: With Finance support, maintain oversight and control of all costs
• Cost target setting and follow-up: Participate in annual budget setting and quarterly cost forecasting
•  Reduced operational costs resulting in >2 Million SEK savings - 12% more than previous year
•  Completed >400 deployments/integrations without any outages/rollbacks
•  Achieved >90% team billability and utilization
•  Formal training imparted to >35% team on required Integration skills as part of future ramp-ups
•  Consistently beat benchmark eSAT scores
•  Standardized work packages

Jan 2021 – Mar 2022 · 1 yr 2 mos

• Program Owner for X-as-a-Service engineering projects
• Partner with technical specialists, product teams, and partners to empower customers to do more with the mobile wallet platform
• Lead customer engagements in the Program. Work with account teams to define desired outcomes and objectives for strategic customer engagements
• Work with business and technology subject matter experts to assess requirements, define scope, create estimates, and produce Project Charters
• Manage day-to-day interaction with Technology and Business Stakeholders during project execution and delivery
• Proactively identify, manage and mitigate project risks and find ways to accomplish project goals in the context of dynamic business/technical environments
• Provide support to PMO management for integrated planning activities, project portfolio reporting and coordination
• Successfully led and deployed X-as-a-service projects across >10 markets:
• o Notifications-as-a-Service
• o KYC-as-a-Service
• o Authentication-as-a-Service
• o Channel-as-a-Service
• o Report-as-a-Service
• o Interoperability-as-a-Service
• Launched customized portal for the partners for end-to-end view of their activities/transactions with the mobile wallet platform.

Jul 2019 – Dec 2020 · 1 yr 5 mos

• Technically Lead overall Mobile Wallet Platform integration with different OpCos
• Works closely with Market Area and onshore team on a day to day basis for supporting all delivery matters pertaining to Mobile Wallet Platform integration
• Actively participate in weekly Activity Level Governance meetings with respective stakeholders
• Review cost estimates for project planning and customer adaptations
• Identify and Present the business solution which is most suitable for the customer business and take pro-active measures on timely basis
• Track the development to be released on time with proper Functional and Regression Test done
• Guide and Mentor other team members and provide technical support as required
• Ability to accept and deliver assistance to meet deadlines, self-directed, organized, capable of multi-tasking and willing to shift priorities to meet business

Jul 2015 – Jun 2019 · 3 yrs 11 mos · Noida Area, India

• Strategic overview and reporting on all programs to senior management;
• Developing stakeholders’ map, defining the interest of each group;
• Setting up tools and standards for managing the program;
• Planning, tracking, and reporting on outputs and outcomes;
• Information and logistics management;
• Financial planning and tracking ;
• Risk and Issue tracking;
• Cross-project inter-dependency management;
• Setting quality control standards and tracking implementation;
• Setting and tracking change control procedures;
• Planning and executing communication plans to stakeholders.
• In-house consultancy to projects and programs;
• Providing training to projects and programs management teams; and
• Auditing and health checks on projects and programs.

Jul 2013 – Jun 2015 · 1 yr 11 mos · Noida Area, India

Dec 2012 – Jun 2013 · 6 mos · Noida Area, India

May 2006 – Jun 2007 · 1 yr 1 mo · Noida Area, India

• Assisting Software Development Center (SDC) teams in Business Plan generation
• Assisting in SDC Promotional activities
• Customer Diligence / Visit management/RFI / RFP response generation
• Account Mining & Relationship Building opportunities
• Value Pack generation

Jun 2007 – Nov 2012 · 5 yrs 5 mos · Tokyo, Japan

• Gathering requirements/requests from internal stakeholders (Product Planners, R&D Managers, etc.)
• Gathering requirements/requests from external stakeholders (Operators, Regulatory Agencies, etc.)
• Prioritizing and elaborating stakeholder requirements for development team
• o Analyzing stakeholder requirements
• o Assessing current state of development
• o Identifying gaps and shortcomings in proposed solutions and determining necessary workarounds or changes to the solution
• Managing conflicts, issues and changes in requirements and ensuring stakeholders and project team remain in agreement on the product scope
• Managing integration of SW on HW
• Managing overall product customization and customer SW release activities