Jul 2021 – Jul 2022 · 1 yr · Bangalore Urban, Karnataka, India

• Associated with Pharmaceutical client and managing technical side of emails (RTEs) and eDetails (iVAs) creation for medical representatives (based on HTML, CSS, JavaScript etc.)
• Using Veeva vault, salesforce and Brightcove to manage project, assets, and analytics.
• Supporting JAPAC, LATAM & Canada Markets with the help of resource managers and developers.
• Responsible for overall process performance like customer satisfaction, Quality, Utilization, productivity, escalation, and various other KPI targets.
• Co-ordination with PMs, AMs, Liaisons and clients for scope discussion, projects, and capacity planning.
• Managing new client (Brand) onboarding and process setup.
• Ensuring deployment of project with expected quality and timelines
• First point of contact for internal and external stakeholders for all technical queries and escalations.
• Expertise in reporting and have smooth hands-on office tools.

Mar 2020 – Jul 2021 · 1 yr 4 mos

• Managing Team of developers who are responsible for component designing of leading E-comm website
• Verify upcoming projects and share feasibility and timelines to stakeholder
• Create component using CMS, HTML5, CSS3, SASS, JavaScript and JQuery
• Use “Monetate” tool to temporary deploy components on website and perform optimization testing
• Based on optimization report, create dynamic component in Magnolia light development
• Convert HTML to FreeMarker and create yaml to create dialogue for Dynamic component
• Use Github for collaboratively work on code and deploy component in production
• Preforming smoke test, regression test, UAT test and cross-browsing test on various servers before and after deploying components.
• Managing end-to-end documentation of components for future reference
• Co-ordination with multiple stakeholders for planning upcoming campaigns with respect to available resources
• Ensuring go-live with expected quality and timelines and ensure to meet all KPI targets
• Managing critical reports like utilization, productivity management, supply & Demand etc

Feb 2014 – Feb 2020 · 6 yrs

• Managed Team developers who were responsible for designing, building and test web-based applications and edit site content for various components using AEM
• Ensuring the daily functioning of operation with maximum efficiency and quality output
• Co-ordination with stakeholders and create go-live plan for upcoming campaigns with respect to available resources and make sure smooth go-live for more than 130 countries
• Create and manage web pages, add/edit content and upload/remove documents using CMS, HTML, CSS, and JavaScript
• Maintain website standards and comply with predefined design guidelines. Utilize best practices in web screen design
• Ensuring go-live with expected quality and timelines
• Managing critical reports like utilization, productivity management(T&M), supply & Demand etc
• Providing firsthand support to Team members for their technical queries
• SharePoint admin: Managing SharePoint intranet, workflows, flows and various other activities
• Automation: verify and implement automation ideas suggested by Team members
• Timely performance feedback for Team members
• Managing Team with 3 content specialists where Team is responsible to improve SEO ranking of our client’s website
• Fixing and sharing SEO health report with client related https errors, redirects, content, and image optimization

Feb 2012 – Feb 2014 · 2 yrs · Mumbai Area, India

• Presently working as a web content developer(web analyst)
• Responsible for updating deleting modifying web parts and content of web pages of our client using html,web part control ,MOSS CMS tools(Microsoft office SharePoint services),XML data Maintenance Application(stormware) & Filezilla.
• Responsible for reporting product details and quality details to our client.

Feb 2012 – Jan 2014 · 1 yr 11 mos · Mumbai Area, India