Jan 2021 – Oct 2022 · 1 yr 9 mos · Bengaluru, Karnataka, India

• Quality Inspection App to simplify QC at Vendor location -
• 1. Designed QC App from scratch on a no-code app platform
• 2. Built features to create inspections, perform quality checks and determine inspection results.
• 3. App reduced the time taken per QC by ~50% and improved the overall efficiency of the process.
• Salesforce Enhancements & Whatsapp Integration for Customer Support -
• 1. Developed features in Salesforce to reduce Case Closure TAT and #Escalations resulting in ~25% improvement in CES score
• 2. Created the roadmap for the Whatsapp integration project aimed at bringing down the #Tickets/Order
• 3. Providing timely delivery tracking and installation updates, T&C, Refund updates, etc. to the customer over WhatsApp
• Feature development for newly launched Multibrand Business (Marketplace Model)
• 1. Automated refunds and cancellation for vendor canceled orders
• 2. Reduced refund TAT by modifying the current process resulting in a drop from ~8-10 days to within 24 hours
• 3. Removed manual dependency on posting Credit Memo/ Debit Note to minimize the financial impact

Apr 2020 – Dec 2020 · 8 mos

• Client: Dental Implant Manufacturer with over 20K customers, Industry: Manufacturing
• ● Led a team of 5 members to validate and integrate different data sources being used by the client
• ● Collaborated with the client to define KPIs and Business Metrics for Sales and Marketing Team
• ● Developed 20 dashboards to monitor business performance and eliminated the dependency on excel reports
• ● Performed Price Vol Mix, Customer Migration, Customer Segmentation and COVID Impact analysis which helped the client to shrug off Covid Impact quickly by targeting prime regions and customers.

Apr 2019 – Mar 2020 · 11 mos

• Client: Fitness Studio Chain with over 550 studios PAN USA, Industry: CPG
• ● Provided assistance to the Sales and Marketing team in coming up with campaigns to boost
• sales and memberships which increased Same Studio Sales by 5% (YoY) while New Memberships went up by 63% (YoY)
• ● Performed Churn analysis and CLV analysis to differentiate the underlying behavior of loyal vs regular customers
• ● Suggested and implemented the idea of transferring 15 manual excel reports to 6 Power BI Dashboards freeing up 70% of the team’s bandwidth
• ● Performed Competitor analysis to determine the optimal location for new franchise studios which facilitated the client in launching 40 new studios

Aug 2018 – Feb 2019 · 6 mos · Greater Hyderabad Area

• Traded Brent crude futures- ‘spreads’ and ‘butterflies’ in ICE-Europe exchange using technical analysis and price action
• Technical analysis includes analysis of market using charts, candlestick patterns, technical
• indicators like MA, RSI, Volume delta, etc.
• Optimizing the risk/reward ratio for a particular trade so as to maximize profit with lower risk.
• Developing algorithms to help in trading strategies by improving efficient and early fills with less risk exposure
• Created a database of the past 10 years and used it to get a forecast of future prices and seasonality factors

May 2017 – Jul 2017 · 2 mos · Greater Bhopal Area

• Worked on the improvement of Dropped Call Rate (DCR) occurring due to Core Networks.
• Identified 12 major Clear Codes out of 170, resulting in Dropped calls
• Designed Framework for DCR Analysis to monitor Clear Codes across all network nodes
• Framework allowed effective and regular database update and reduced analysis time by 95%
• Received letter of recommendation for project contribution and exceptional work ethics

Sep 2016 – Mar 2017 · 6 mos · Greater Lucknow Area

• Contributed Rs 2 million in Techkriti'17 budget by comprehensive organization of 17 technical workshops
• Pulled off deals worth Rs 0.7 million with 11 workshop companies encompassing 19 different cities across India
• Led a team of 10 secretaries, 8 volunteers and about 50 campus ambassadors to manage the execution of workshops