Tanmai Chaturvedi — Operations Associate

I am a Customer Relationship Management (CRM) professional with over 3 years of experience in the customer service and digital support industry. Currently working at Vaibhav Global Pvt. Ltd. (VGL), Jaipur, I manage high-volume, multi-channel customer interactions including 80–100 emails, chats, voice calls, and social media queries daily across jewellery and lifestyle brands such as TJC, Ideal World, and Rachel Galley. I specialize in end-to-end query resolution, supervisory escalations, online reputation management, and delivering exceptional customer experiences.Previously, I worked with Majorel India as an Interim Team Leader, where I led a team of 15 associates, drove performance improvements, managed CSAT metrics, and conducted structured coaching sessions. My earlier experience at PolicyBazaar strengthened my expertise in health insurance support, claims handling, retention, and cross-selling.I am detail-oriented, adaptable, and skilled at performing under pressure, with strong communication, leadership, and problem-solving abilities. I am passionate about driving customer satisfaction and contributing to operational excellence.

Stackforce AI infers this person is a Customer Relationship Management expert in B2C environments, focusing on customer satisfaction and operational excellence.

Location: Gurugram, Haryana, India

Experience: 3 yrs 6 mos