Shiwani Sharma

Director of Engineering

Bengaluru, Karnataka, India19 yrs 10 mos experience

Highly StableAI Enabled

Key Highlights

Over 18 years of software industry experience.
Expert in managing cross-functional global teams.
Strong focus on innovation and process improvement.

Stackforce AI infers this person is a seasoned leader in Fintech and Telecom, specializing in software engineering and service delivery.

Contact

shiwani.sharma4@q2.com LinkedIn

Skills

Core Skills

Agile & Waterfall MethodologiesDigital Banking EngineeringProject Execution & DeliveryService Delivery Management

Other Skills

Amazon Web Services (AWS)Process AutomationTeam ManagementMicrosoft SQL ServerJavaOracle DatabasePython (Programming Language)People ManagementTest AutomationDevOpsJavaScriptCustomer Relationship Management (CRM)Product DevelopmentService DeliveryProject Management

About

+ More than 18 years of experience in the software industry spread over product & services organisations which includes 12 years in various key management/leadership roles. + Specialised in leading/managing cross-functional, global teams of engineers, managers, architects across all aspects of engineering practices. + Highly result oriented software professional with a great passion for technology and product engineering. + Excellent people management and project management skills coupled with strong technical abilities. + Passionate about innovation, agile methodologies, customer focus and owning product development end to end. + Experience in domains – Telecom ( OSS & BSS) mobile/broadband, Digital Banking.

Experience

19 yrs 10 mos

Total Experience

7 yrs 7 mos

Average Tenure

4 yrs 7 mos

Current Experience

Q2

2 roles

Director of Engineering

Promoted

Mar 2025 – Present · 1 yr 3 mos

Senior Software Engineering Manager

Nov 2021 – Mar 2025 · 3 yrs 4 mos

Leading the Digital Banking Engineering teams for retail banking UI/UX, Mobile & UI/UX-extensions products. Focused on the quality and efficiency of the software development life cycle with an eye toward process improvement, team leadership, and individual mentorship.

Agile & Waterfall MethodologiesAmazon Web Services (AWS)Digital Banking Engineering

Ericsson

3 roles

Service Delivery Manager

Promoted

Apr 2017 – Nov 2021 · 4 yrs 7 mos

Responsible for E2E Project/service delivery Management of various projects involving Ericsson’s Telecom Inventory product (EAI), Ericsson charging system, a mix of cloud & on-premise products, Dockers, Microservices & CI/CD. Lead the forward development initiatives on mentioned products along with one off customisations for Enterprise level customers.
Responsible for defining and refining the delivery processes including cost estimations/optimization, capacity utilization, project tracking/reporting. Continuously improved the technical delivery model and strategy, implementing and managing delivery with the associated teams.
Accountable for Project Execution & Delivery: Tracked project activities, monitored, handled changes, conflicts & escalations to successfully deliver projects throughout the given service line or function.
People Management: Managed a team size of 30 people including frontline leads & architects. Ensured that the right type and the number of resources that are required to fulfill the planned projects are available and in place through cooperation with Resource Planners.
Customer & Stakeholder management: Worked effectively with a wide range of stakeholders by assessing customer feedback and improving procedures accordingly to ensure that great customer service. Evaluated a customer’s experience against a set of customer satisfaction goals and criteria to identify gaps & invoked the relevant improvement plan.
Business development & Demand Management: participated in pre-sales engagements, worked on scope definition/refinement, bid management, cost estimations, risk management, contractual negotiation throughout the engagement. Worked on RFPs.
Managed SLAs/KPIs for all the projects/components enabling the delivery of the service to the customer.
Conducted Operational Excellence Review with key Stakeholders (Production delivery review, Audit, Risk, and others as necessary)

Process AutomationTeam ManagementProject Execution & DeliveryService Delivery Management