Dec 2022 – Mar 2024 · 1 yr 3 mos · Bengaluru, Karnataka, India · On-site

Jan 2021 – Dec 2022 · 1 yr 11 mos

• As the first PM leader for Compass IDC, I was conducive in building P&E org across all disciplines and setting a delivery focussed and growth minded culture.
• Instrumental in defining and setting up the role model for mobile org setup with CRM that became the template to apply to all other workflows across the mobile org.
• Outlined the vision for Compass Mobile app and led 0 to 1 product efforts for Teams Collaboration capabilities on mobile leading to a 15% increase in Agent adoption.
• Led my team to eliminate all key adoption blockers for mobile CRM along with building complete feature parity between Android and iOS within 6 months of joining.
• Chief of staff for Compass IDC creating a knowledge sharing and community culture, and cross-functional bonding across different disciplines.

May 2020 – Jun 2020 · 1 mo

• Founded in 2014, Product School is the world’s first technology business school. As a featured speaker, I help inspire the next generation of Product Managers to create innovative products and apply best practices in their work.

Sep 2015 – Dec 2020 · 5 yrs 3 mos

• Led a 3 year product strategy to scale Expedia's Insurance line of business from $500Mn to $1Bn in revenue.
• Managed global pods for product growth, consumer experience and expansion of travel insurance on Expedia and partner brands leading to a multi-million dollar increase in GP.
• Led a team that pioneered in running A/B tests to drive Insurance CVR and drove ML based personalisation initiative for Insurance products.
• Launched Insurance for Pay later hotels using ML resulting in 16Mn annualised GP gain for business.
• Managed execution and delivery of Expedia's content platform (UGC) to collect, curate and playback customers’/ suppliers’ reviews and photos.
• Envisioned and implemented Reviews Incentives program to increase review collection for 35% properties without reviews.
• Launched Expedia’s ‘Local Expert (Activities)’ Line of Business on 56 POSs worldwide.
• Envisioned and launched a new booking path for Activities business through Attach channel resulting in 40% additional traffic with 6% CVR.
• Led a process overhaul by leveraging Agile methodologies to effectively launch features and react to our partners' and customers' needs in real time.
• Pioneered in using Machine learning to run A/B tests to increase Conversion and GP.
• Winner of 2017 Expedia Product Academy winner title 'Thunderdome'.

Oct 2007 – Mar 2015 · 7 yrs 5 mos · Hyderabad Area, India

• Launched online service order management experience for a variety of Microsoft devices like XBOX, Surface, Windows phone and MS Band helping route 44% customers to self-service portal from Agents
• Managed the feature delivery and execution for Microsoft Agent Portal for Premier Enterprise Customers of Microsoft focusing on high performance and ease of information access, which helped reduce the MPI from 4min- 2.8 min.
• Managed an end to end solution based on Microsoft’s in-house ERP (Dynamics AX) to forecast and monitor inventory to optimize project costs for silicon components (GPU/ CPU) of XBOX family of products.
• Managed the team transition to Application Test Driven Development model (ATDD).