Jul 2023 – Feb 2026 · 2 yrs 7 mos

• Cruise Product
• Led in-depth product understanding through meetings with Operations and Odysseus teams
• Created comprehensive product specifications from landing page structure to booking history
• Collaborated closely with designers to brainstorm requirements and user flows
• Developed innovative features not available in existing products
• Coordinated with Accounts and Finance teams on commission models and deposit payments
• Worked directly with front-end and development teams during implementation
• Email Customer Experience Enhancement
• Mapped multiple user journeys and email milestones for Hotel Booking Flow, Onboarding, and Agent Payment, etc.
• Created a list of 30+ enhancements including subject line uniformity and dynamic contact email integration
• Led a 3-day Hackathon to demonstrate a Proof of Concept for centralized emailing service
• Finance & Accounting Improvements
• Improved available limit calculations to address agent complaints:
• Designed a calculator for limit management with PCL, TCL, and various payment cycles
• Developed Payment Receipt system from design to implementation for agents
• Collaborated with 6 teams to migrate Financial Reporting to Metabase platform
• Worked with 5 accounts teams to prioritize reconciliation reports (e.g., HSR reports)
• Designed various report templates based on team-specific use cases
• Marriott Shop-in-Shop & ShopFront Projects
• Led data requirements gathering for the Marriott Shop-in-Shop Project, providing strategic insights
• Created pitch decks for Marriott ShopFront and Saudi ShopFront for ATM 2023, highlighting future potential of in-product marketing for luxury products
• Developed comprehensive Product Requirement Documents (PRDs)
• Core Guardian
• Mastered organizational-level task prioritization by identifying and declining high-effort-low-impact work
• Growth & Payment Initiatives
• Developed PRD for Gamification phase 1
• Created Instant Gratification PRD specifications and documentation

Jul 2022 – Jun 2023 · 11 mos

• Supplier Dashboard & Analytics Initiatives
• Created a new scoring system for unique inventory coverage by geography (Supplier Evaluation Project)
• Designed business context and wireframes for a new dashboard version based on product feedback
• Generated and tracked reports, addressing supplier queries and improving user interaction
• Analyzed dashboard usage patterns to identify and resolve declining engagement issues
• Conducted 10+ supplier calls for product demos and needs assessment
• Developed new evaluation metrics to assess supplier performance, input, and value

May 2021 – Jun 2022 · 1 yr 1 mo · Gurugram, Haryana, India · Hybrid

• Learned Data Analytics through Google Certification on Coursera
• Joined Stoa's General Management program to understand e2e startup processes and life cycle.
• Performed Analytics on a raw data of 3000+ startups for a VC firm.
• Made an e2e data flow for a therapist's practice resulting in improved accessibility of data to access.

Apr 2020 – Apr 2021 · 1 yr · Remote

• ● Delivered more than 600 hrs of LIVE content for JEE Advanced aspirants on three YouTube channels and the Unacademy platform
• ● Developed multiple strategies for students to solve papers and customize timetables efficiently which helped around 2000 students
• ● Organized talks of experts called “Ask Them Anything” which helped students to interact with IIT/IIM alumni once a week
• ● Designed visuals on Canva for great presentations and a few YouTube thumbnails
• ● Managed telegram channel of up to 7k JEE aspirants and moderated telegram group of 120 students like a community
• ● Solved more than 20 JEE Mains question papers in real-time on LIVE class.
• ● Made exam announcement and NCERT notice videos within 2hrs of release, which enables students to have a better preparation strategy.

Jul 2019 – Apr 2020 · 9 mos · Delhi

• ● Completed the entire syllabus of a repeater’s batch within a limited time which significantly improved their scores between the two JEE Mains Examinations.
• ● Volunteered to take up extra classes of class 10, towards the end of the year to prepare interested students for the basics of class 11 maths which gave students an additional advantage.
• ● Mentored a group of 5 students of class 10 for IMO which resulted in two selections in level1 and one selection in level2.
• ● Designed and delivered unique interactive sessions of Vedic Maths and Mensuration for class 8 to inspire the students to take up Maths, this resulted in increased admissions to class 9.
• ● Designed over 50 quizzes, 80 internal question papers, and 5 AITS (All India Test Series).

Jul 2017 – Jun 2019 · 1 yr 11 mos

• ● Automated student performance analysis system in MS Excel to use the reports personally during PTMs in offline mode of coaching
• ● Created and proofread over 150 question papers of various types that enhanced my attention to details
• ● Counseled parents and students for admission in two types of programs.