May 2022 – Dec 2022 · 7 mos · California, United States

May 2019 – Jul 2021 · 2 yrs 2 mos · Bengaluru Area, India

• Worked with Data Center Cisco TAC team.
• Analyzed customer network issues within a limited period of time to resolve the issue. Responsible for resolving moderately to highly complex technical problems, depending on the customers' needs.
• Worked on technologies like STP, vPC, VDC, VxLAN, Port-channels, port-security, EIGRP, OSPF, BGP, HSRP, Multicast etc.
• Hands-on experience with Nexus Devices (N2K, N3K, N5K, N6K, N7K, N9K).
• Managed to set up the LAB environment, replicate the customer issue, and provide the valuable and exact RCA and solution.
• Collaborated with colleagues and other teams to achieve common goals.
• Worked alongside the Business Unit to identify unexpected behavior and to open a new bug.

Jun 2017 – Jan 2019 · 1 yr 7 mos · Gurgaon, India

• Worked with LAN switching CISCO TAC team.
• Responsible for troubleshooting network-related issues for customers around the globe.
• Worked on various switching related issues like Connectivity issues, STP, VTP, VSS, Stacking, Port-Security,QoS and so on
• Gained knowledge and hands-on experience on switches architecture 4500,6500,3750,2960.
• Maintaining and improving network performance and investigate security issues & root causes of system failures.
• Following procedures, change management best practices, ensuring network availability, and maintenance of disaster recovery stance

Sep 2015 – Jun 2017 · 1 yr 9 mos · Bangalore

• Worked with the Advanced Services team in the Cisco project.
• Responsible for recommending stable hardware/software and highlighting bugs for the specific IOS releases.
• Working on problem management/re-occurrence issues for Cisco clients
• Regularly auditing the customer's network for configuration best practices, hardware EOL/EOS, security vulnerabilities, and field notices.