Emerson Russell

Operations Associate

Washington, District of Columbia, United States2 mos experience

Key Highlights

  • Experienced in Tier 1 technical support.
  • Proficient in identity management systems.
  • Strong communication skills in tech support.
Stackforce AI infers this person is a Technical Support Specialist in the Education sector.

Contact

LinkedIn

Skills

Core Skills

Technical SupportOkta Administration

Other Skills

CommunicationCustomer SupportService DeskTicketing SystemsNetwork TroubleshootingActive Directory

Experience

University of tampa

ITS Help Desk Intern

Jan 2026 – Present · 2 mos · Tampa, FL · On-site

  • Provided Tier 1 technical support to students, faculty, and staff, resolving issues related to identity management (Active Directory, Okta, Workday), campus networking/Wi-Fi, AV equipment, and learning platforms. Logged, documented, and escalated tickets accurately to ensure timely resolution while delivering clear, user-friendly troubleshooting support.
CommunicationOkta AdministrationTechnical Support

Education

University of Tampa

Jan 2024 – Jan 2028

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