Kajal Shrivastava — Operations Associate
As a Voice Engineer at Wipro, I contributed to the delivery of technical solutions, migrations, and operational activities for Avaya Aura products, such as CM, CMS, SM, SMGR, and gateways. I leveraged my 6 years of diversified experience in the Avaya Unified Communication, contact center domain & Google Cloud to provide product support and incident management for various clients and projects. I graduated with a B.Sc in Computer Science from Teerthanker Mahaveer University, Moradabad, where I developed my analytical and problem-solving skills. I am motivated by the objective of implementing IT enabled solutions that meet business user requirements and provide overall enhancement, change, and new solutions under the digital transformation process. I value collaboration, innovation, and quality in my work.
Stackforce AI infers this person is a Voice Engineer specializing in Avaya products within the Unified Communication sector.
Location: Pune, Maharashtra, India
Experience: 6 yrs 9 mos
Skills
- Technical Support
- Avaya Products
- Configuration Management
Career Highlights
- 6 years of experience in Avaya Unified Communication.
- Expertise in incident management and product support.
- Strong analytical and problem-solving skills.
Work Experience
Avaya
Technical Support Specialist (1 yr 6 mos)
Wipro
Senior Project Engineer (6 yrs 8 mos)
Voice Engineer (4 yrs 7 mos)
Education
Master of Technology - MTech at Birla Institute of Technology and Science, Pilani
B.Sc at Teerthanker Mahaveer University, Moradabad
