Hubert Pańszczyk

Operations Associate

Kielce, Świętokrzyskie, Poland3 yrs 8 mos experience
Most Likely To Switch

Key Highlights

  • Experienced in IT Service Management and Technical Support.
  • Proficient in FreshService implementation and configuration.
  • Strong customer service skills with a focus on problem-solving.
Stackforce AI infers this person is a skilled IT Support Specialist with expertise in Service Management and Customer Service.

Contact

LinkedIn

Skills

Core Skills

Customer ServiceTechnical SupportFreshservice Itsm

Other Skills

WindowsService DeskNetwork TroubleshootingService CatalogWorkflows handling ticketsAnalytical SkillsRSA SecurIDITILEnglishAvaya ProductsProblem SolvingNetworkingCisco VPNVMware vSphereServiceNow

Experience

3 yrs 8 mos
Total Experience
1 yr 10 mos
Average Tenure
2 yrs 4 mos
Current Experience

Nsk

1st Line Support Agent

Jan 2024 – Present · 2 yrs 4 mos · Kielce, Świętokrzyskie, Poland · Hybrid

  • Apart from my daily duties as a first-line support agent, I am responsible for the implementation and configuration of FreshService. I mainly focus on things such as:
  • Service Catalog
  • Workflows handling tickets/service items (email notifications, approval processes, integration with Custom Objects/Assets, etc.)
  • Onboarding and Offboarding processes
  • Business/Supervisor Rules
  • Creating and configuring Custom Objects
  • Preparing various scripts to facilitate importing/processing data in FreshService
WindowsService DeskFreshservice ITSMNetwork TroubleshootingCustomer ServiceTechnical Support

Qurate retail group

Technical Services Associate

Aug 2022 – Dec 2023 · 1 yr 4 mos · Kraków, Woj. Małopolskie, Polska · Hybrid

WindowsService Desk

Ccig

Customer Service Agent

Dec 2021 – Jun 2022 · 6 mos · Wrocław, Woj. Dolnośląskie, Polska · Hybrid

Customer Service

Telbridge

2 roles

Back Office Assistant

Sep 2020 – Feb 2021 · 5 mos · Kielce, Woj. Świętokrzyskie, Polska · Hybrid

Customer Service

Customer Service Agent

Jul 2018 – Jul 2019 · 1 yr · Kielce, Woj. Świętokrzyskie, Polska · On-site

Technical SupportAnalytical Skills

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